Heather Staib
Fredericksburg
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
10
10
years of professional experience
Work History
Sales Associate
Kirklands Home Goods
09.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Sales Associate
Pure Barre
08.2022 - 06.2023
- Built relationships with customers to sell memberships.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Instructional Paraprofessional
Stafford County Schools
09.2015 - 12.2019
- Worked closely with lead teachers to develop curriculum materials that aligned with state standards and district objectives.
- Provided one-on-one support for students with special needs, ensuring their individualized learning goals were met.
- Implemented behavior management strategies to maintain a positive and focused classroom environment.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
Education
Bachelor of Science - Interdiscplinary Studies
Liberty University Online
Lynchburg, VA12-2022
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Professional demeanor
- Policy and procedure adherence
- Goal oriented
- Relationship building
- Outgoing personality
Timeline
Sales Associate
Kirklands Home Goods
09.2024 - Current
Sales Associate
Pure Barre
08.2022 - 06.2023
Instructional Paraprofessional
Stafford County Schools
09.2015 - 12.2019
Bachelor of Science - Interdiscplinary Studies
Liberty University Online
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