Heather Stevenson
Charlotte,NC
Summary
Goal-oriented Account Manager with an Inside Sales background. Demonstrable experience in maintaining client relationships, driving sales growth, and executing strategic sales plans. Known for strong negotiation skills, ability to resolve complex issues and adaptability to challenging business environments.
Overview
4
4
years of professional experience
Work History
Account Manager, Inside Sales
Dell Technologies
Charlotte, NC
05.2022 - Current
- Developed and implemented sales strategies to increase revenue.
- Conducted customer outreach activities to build relationships with clients.
- Analyzed customer data to identify potential sales opportunities.
- Maintained client accounts and updated CRM system with relevant information.
- Communicated with repeat customers to build long-term relationships.
- Created reports on sales performance, customer feedback, and market trends.
- Analyzed client data and identified opportunities for growth.
Store Manager
GNC
Waynesville, NC
10.2021 - 05.2022
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared monthly reports on sales figures, expenses, profits.
Assistant Sales Manager
Acceptance Now
Asheville, NC
07.2020 - 01.2021
- Developed strategies to increase sales volume and market share.
- Monitored competitor activities, analyzed trends in the marketplace, and adjusted sales techniques accordingly.
- Conducted weekly and monthly meetings to review progress against goals and objectives.
- Created marketing materials including brochures, flyers, and presentations for potential customers.
- Resolved escalated customer inquiries or complaints in a timely manner.
- Identified opportunities to expand existing customer base through cross-selling initiatives.
Education
High School Diploma -
Haywood Community College
Clyde, NC06-2013
Skills
- Pipeline Management
- Sales analytics
- Territory Management
- Client acquisition
- CRM proficiency
- Account planning
- Account Management
- Sales Development
- Customer Relationship Building
- Cross-Functional Collaboration
References
References available upon request.
Timeline
Account Manager, Inside Sales
Dell Technologies
05.2022 - Current
Store Manager
GNC
10.2021 - 05.2022
Assistant Sales Manager
Acceptance Now
07.2020 - 01.2021
High School Diploma -
Haywood Community College
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