Heather Stroud
Killeen
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Telecommunications Specialist
Colorado State Patrol
Montrose, CO
01.2021 - 09.2024
- Responded to emergency calls, assessed situations, and dispatched appropriate services.
- Maintained accurate logs of calls and actions taken during emergencies for compliance purposes.
- Utilized advanced communication systems to relay critical information to first responders.
- Monitored radio communications for updates and coordinated multi-agency responses during emergencies.
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
Enlisted Soldier
Colorado National Guard
Montrose, CO
04.2018 - 07.2020
- Conducted maintenance on equipment, ensuring optimal performance during operations.
- Operated and maintained armored vehicles.
- Ensured mission readiness by maintaining personal weapons proficiency, scoring highly on annual qualification tests consistently.
Overnight Stocker
Walmart
Delta, CO
07.2018 - 04.2019
- Stocked shelves efficiently, ensuring product availability and organization.
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from the sales floor and processed them through the compactors.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
Light Vehicle Mechanic
U.S. Army Active Duty
Fort Carson, CO
10.2015 - 04.2018
- Diagnosed and repaired light vehicle systems, ensuring operational readiness and safety compliance.
- Conducted routine maintenance checks to enhance vehicle performance and longevity.
- Supported team members in troubleshooting difficult automotive issues, fostering a collaborative work environment.
- Worked with fellow mechanics to ensure comprehensive vehicle assessments and appropriate solutions.
Education
Bachelor of Science - Human Resources Management
Western Governers University
Salt Lake City, UT02-2028
Skills
- Works Well Under Pressure
- Active listening
- Critical thinking
- Computer skills
- Typing speed
- Teamwork and collaboration
- Stress tolerance
Timeline
Telecommunications Specialist
Colorado State Patrol
01.2021 - 09.2024
Overnight Stocker
Walmart
07.2018 - 04.2019
Enlisted Soldier
Colorado National Guard
04.2018 - 07.2020
Light Vehicle Mechanic
U.S. Army Active Duty
10.2015 - 04.2018
Bachelor of Science - Human Resources Management
Western Governers University