Heather Sullivan
Steamboat Springs,CO
Summary
Having had years of varied experience in the restaurant service industry as well as homemaking, entertaining and teaching, I believe that I can offer a valuable contribution to any service oriented position. In addition, I bring a positive, hardworking attitude and encouragement to fellow co workers.
Overview
27
27
years of professional experience
Work History
Server
Seedz
Steamboat Springs, CO
05.2022 - 04.2025
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Teacher
Self Employed
Costa Rica, CO
09.2012 - 06.2020
- Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
- Differentiated instruction according to student skill level.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Utilized behavior management skills to foster environment conducive to student learning.
- Encouraged student critical thinking and discussion using variety of teaching techniques.
- Created lesson plans and chose supporting materials to promote positive learning experiences.
- Remained calm and patient in student interactions to support individual growth and development.
Server
Pamelas's
Pittsburgh, PA
10.2005 - 09.2008
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
- Provided exceptional service to high volume of daily customers.
Server
Quagmires
Nags Head, NC
05.1998 - 09.2002
- Operated POS terminals to input orders, split bills and calculate totals.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Provided exceptional service to high volume of daily customers.
Server
Spinnaker's
Radford, VA
09.1998 - 12.2001
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Provided exceptional service to high volume of daily customers.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Education
Master of Arts - Education
Framingham College
Boston, Ma05.2005
Bachelor of Arts - French/Antropology
Radford University
Radford, VA12.2001
Skills
- High Volume Dining
- Effective Customer Upselling
- Cool Under Pressure
- Menu Memorization and Presentation
- High Energy and Stamina
- Customer Service and Rapport
- Order Accuracy and Delivery
- Service Oriented
- Warm and Friendly
- Team Player
Timeline
Server
Seedz
05.2022 - 04.2025
Teacher
Self Employed
09.2012 - 06.2020
Server
Pamelas's
10.2005 - 09.2008
Server
Spinnaker's
09.1998 - 12.2001
Server
Quagmires
05.1998 - 09.2002
Master of Arts - Education
Framingham College
Bachelor of Arts - French/Antropology
Radford University
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