Heather Sutton
Bozeman,MT
Summary
Professional coordinator with strong background in managing surgical schedules and ensuring seamless operations. Skilled in patient communication, time management, and coordinating with medical staff. Known for reliability, adaptability, and achieving results through effective team collaboration. Strong focus on meeting changing demands while maintaining high standards of care and efficiency.
Overview
23
23
years of professional experience
Work History
Surgery Scheduling Coordinator
Bridger Orthopedic
08.2021 - Current
- Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
- Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars.
- Improved accuracy in surgery scheduling, ensuring appropriate pre-operative preparations were completed.
- Maintained confidentiality and compliance with HIPAA regulations while handling sensitive patient information and documentation.
- Trained new team members on best practices for surgery coordination, fostering a supportive work environment.
- Collaborated with medical teams to ensure timely scheduling of urgent and elective surgeries.
- Effectively collaborated with multiple stakeholders including physicians and nursing staff leading to improved care coordination during preoperative phase.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Coordinated with facilities to set up surgeries for multiple Orthopedic surgeons.
- Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
Certified Medical Assistant/Surgery Scheduler
Proliance Southwest Seattle Orthopedics
07.2002 - 01.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Oriented and trained new staff on proper procedures and policies.
- Acted as a liaison between patients, insurance carriers, and the surgical team to secure necessary authorizations for timely procedures.
- Ensured optimal patient care by maintaining detailed records of medical histories, insurance information, and surgical consents.
- Elevated patient experience by providing empathetic support throughout the entire surgical journey-from initial consultation to post-operative follow-up appointments.
- Streamlined operational efficiencies by collaborating with surgeons, anesthesiologists, and nursing staff to coordinate timely surgeries.
- Enhanced patient education on pre- and post-surgery care, contributing to better recovery outcomes.
- Maintained confidentiality and compliance with healthcare regulations, safeguarding patient information.
- Performed various administrative tasks by filing, copying and faxing documents.
- Coordinated with facilities to set up surgeries for 5 Orthopedic surgeons.
Education
Certified Medical Assistant - Medical Assistant
Bryman College
Tukwila, WASkills
- HIPAA compliance
- Facility coordinating
- Teamwork and collaboration
- Customer service
- Multitasking
- Excellent communication
- Organization and time management
- Reliability
- Self motivation
- Medical terminology
- Procedure scheduling
Timeline
Surgery Scheduling Coordinator
Bridger Orthopedic
08.2021 - Current
Certified Medical Assistant/Surgery Scheduler
Proliance Southwest Seattle Orthopedics
07.2002 - 01.2021
Certified Medical Assistant - Medical Assistant
Bryman College
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