Heather Swims
Alsip,IL
Summary
Dynamic Pharmacy Technician with proven expertise at Jewels Osco in optimizing workflow and enhancing patient satisfaction. Skilled in medication dispensing and insurance billing, I excel in problem-solving and team collaboration, consistently improving prescription processing speed and accuracy while ensuring compliance with HIPAA regulations. Committed to delivering exceptional customer service and fostering positive patient relationships. Skilled pharmacy professional with proven track record in medication preparation, customer interaction, and inventory management. Known for strong collaboration within healthcare teams and adaptability to meet changing needs. Expertise in pharmaceutical calculations, prescription processing, and maintaining compliance with safety standards. Reliable, results-driven, and focused on delivering high-quality patient care. Experienced with preparing and dispensing medications accurately and efficiently. Utilizes strong organizational skills to manage inventory and maintain compliance with regulations. Knowledge of working collaboratively with pharmacists and healthcare teams to ensure optimal patient care. Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Driven Pharmacy Technician with Number years of experience and success in working within fast-paced Type pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy.
Overview
25
25
years of professional experience
Work History
Pharmacy Technician
Jewels Osco
Oak Lawn, IL
01.2001 - Current
- Processed prescriptions accurately and efficiently, ensuring compliance with pharmacy regulations.
- Assisted pharmacists in medication preparation and patient consultations to enhance service delivery.
- Managed inventory levels, restocking medications, and supplies as needed to maintain operational efficiency.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly to improve patient satisfaction.
- Maintained accurate records of prescriptions and transactions using pharmacy management software for improved accuracy.
- Trained new technicians on pharmacy procedures, inventory management, and safety protocols to ensure team effectiveness.
- Implemented workflow improvements that enhanced prescription processing speed and reduced errors within the pharmacy team.
- Collaborated with healthcare professionals to facilitate effective patient care through medication therapy management initiatives.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Collected co-payments or full payments from customers or full payments from customers.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients' behalf.
- Conducted routine checks of pharmaceutical stocks to maintain quality control.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Conducted patient follow-ups to confirm medication effectiveness and address concerns.
- Engaged in continuous learning to stay updated on pharmaceutical practices and products.
- Utilized pharmacy management software to process prescriptions efficiently.
- Developed patient education materials on medication management, contributing to community health awareness.
- Streamlined drug distribution processes, reducing wait times for patients.
- Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.
Education
High School Diploma - undefined
Reavis
Burbank, IL06.1998
Skills
Problem-solving skills
Team collaboration
Confidentiality and HIPAA
Workflow optimization
Answering customer questions
Insurance billing
Medication dispensing
Patient confidentiality
Prescription filling
Insurance verification
Supply restocking
Pharmacy ethics
HIPAA
Pharmacy and customer records management
Drug inventory control
Labeling accuracy
Drug safety
Pharmaceutical calculations
Stocking shelves
Processing payments
Pharmacy software proficiency
Interpreting and processing medication orders
Medicare and medicaid process
Drug inventory management
Prescription interpretation
Verifying orders
Manual and automated medication dispensing
Receiving incoming supplies
Medication storage procedures
Regulatory compliance
Order verification
Secure storage of medications
Drug interaction awareness
Updating medication histories
Dosage form preparation
Ordering and stocking medications
Labeling prescriptions
Troubleshooting malfunctioning equipment
Insurance reconciliation
FDA and HIPAA compliance
Resolving customer issues
Customer service
Data entry
Attention to detail
HIPAA compliance
Prioritization and organization
Prescription filling and labeling
Dispensing medications
Cash register operations
Insurance processing
Inventory tracking
Relationship building
Patient profile setup
Resolving complaints
Employee training
Payment processing
Prescription refill fulfillment
Equipment cleaning and maintenance
Timeline
Pharmacy Technician
Jewels Osco
01.2001 - Current
High School Diploma - undefined
Reavis