Heather Templeton
Yukon,OK
Summary
Results-driven professional in retail management and supply chain logistics, recognized for enhancing inventory accuracy and operational efficiency. Improved customer satisfaction ratings through swift problem resolution and effective service delivery, reinforcing commitment to operational excellence and customer loyalty.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
Daiohs First Choice Coffee
Oklahoma City, Oklahoma
02.2025 - Current
- Responded quickly to customer orders and inquiries through phone, email, and other communication channels.
- Prepared daily manifests for route drivers and service technicians.
- Dispatched service technicians to repair calls.
- Posted customer payments accurately and on time.
- Supported collections by contacting customers about overdue balances and setting up payment arrangements.
- Kept accounts receivable over sixty days at five percent or less.
Amazon Delivery Associate/ Fleet Maintenance
Modus Pro Ventures LLC
OKC, OK
10.2023 - 01.2025
- Coordinated with dispatch on delivery progress and route changes to ensure timely deliveries.
- Loaded vehicles and balanced loads to maximize safety and minimize risk of damage during transportation.
- Obeyed traffic laws and followed traffic and transportation procedures.
- Repaired or replaced defective parts such as mirrors, safety lights, and tires.
- Inspected vehicles for damage and documented findings to streamline repair processes.
Supply Chain Clerk
Avis Budget Group
OKC, OK
06.2009 - 06.2014
- Managed inventory levels and accurate records of stock movements to ensure availability of products.
- Established procedures for efficient distribution of goods, enhancing resource utilization and ensuring timely product availability.
- Facilitated transfer of overstock inventory to branches in short supply, improving stock levels and supporting branch operations.
- Conferred with department supervisors to assess progress and implement necessary changes, aligning logistics with operational goals.
- Supported logistics activities such as scheduling pick-up and delivery times and arranging transport services.
- Traced missing material and shipments through vendor and customer communications.
Retail Manager
Pilot Travel Centers
Lost Hills, CA
02.2004 - 03.2009
- Coached, managed and developed teams to provide exceptional service and achieve sales goals.
- Managed visual merchandising to enhance customer experience and drive sales.
- Oversaw inventory management, including ordering, receiving, and stock optimization.
- Resolved customer complaints promptly, prioritizing customer satisfaction and loyalty.
- Delegated tasks to staff to uphold cleanliness standards and ensure a welcoming environment.
- Monitored store security systems to protect against theft or vandalism.
- Ensured compliance with health and safety regulations within the store.
Education
High School Diploma -
Mustang High School
Mustang, OK05-2001
Skills
- Customer support
- Problem solving
- Inventory management
- Distribution logistics
- Team management
- Leadership and communication
Timeline
Customer Service Representative
Daiohs First Choice Coffee
02.2025 - Current
Amazon Delivery Associate/ Fleet Maintenance
Modus Pro Ventures LLC
10.2023 - 01.2025
Supply Chain Clerk
Avis Budget Group
06.2009 - 06.2014
Retail Manager
Pilot Travel Centers
02.2004 - 03.2009
High School Diploma -
Mustang High School