Heather Thorp
Midwest
Summary
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
15
15
years of professional experience
Work History
Cashier
Crest Foods
06.2024 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and product selections to enhance shopping experience.
- Maintained accurate cash drawer, ensuring proper handling of financial exchanges.
- Collaborated with team members to maintain store organization and cleanliness standards.
- Managed inventory levels by restocking shelves and monitoring product displays.
- Welcomed customers and helped determine their needs.
Office Assistant
Midwest Dental Center
10.2020 - 06.2024
- Coordinated patient scheduling and maintained appointment records to optimize office workflow.
- Managed front desk operations, greeting patients and answering inquiries to enhance customer experience.
- Processed insurance claims and verified patient information for accuracy and compliance with policies.
- Trained new staff on office protocols and software systems to ensure seamless integration into team operations.
Dental Assistant
Dental Depot
08.2010 - 08.2020
- Assisted in patient care, preparing treatment rooms and ensuring all instruments were sterile and ready for use.
- Educated patients on post-operative care and oral hygiene practices to enhance recovery and health outcomes.
- Collaborated with dentists to streamline procedures, improving patient flow and reducing wait times during appointments.
- Maintained accurate patient records using electronic health record (EHR) systems to ensure compliance with regulations.
Education
High School Diploma -
Del City High School
Del City, OklahomaCertified Dental Assistant -
Oklahoma Health Academy
Moore, OklahomaSkills
- Cash handling
- Customer service
- Point-of-sale systems
- Inventory management
Timeline
Cashier
Crest Foods
06.2024 - Current
Office Assistant
Midwest Dental Center
10.2020 - 06.2024
Dental Assistant
Dental Depot
08.2010 - 08.2020
High School Diploma -
Del City High School
Certified Dental Assistant -
Oklahoma Health Academy