HEATHER TYLER
Denver,CO
Summary
A management professional with over a decade of excellence in prioritizing customer satisfaction, reliability, and managing top-performing teams. Having over 6 years of experience with Fortune 500 Insurance Companies in Property and Casualty Adjuster positions. Leveraging competencies to facilitate business growth and exceeding claims handling expectations, while continuously learning new skills. Well-versed knowledge of Property, Casualty, and Commercial Insurance policy, loss adjusting, building construction, risk/damage assessment, and team management,
Overview
13
13
years of professional experience
1
1
Certification
Work History
Regional Area Manager, Loss Adjusting
Crawford and Company
Denver, CO
01.2021 - Current
- Driving new business and sales growth through development of increased market presence, new opportunities, and expanding product offerings throughout the southwest region of up to $2.5 million in revenue.
- Developing annual sales plans and coordinating local sales efforts with national and regional sales plans with the VP Managing Director.
- Licensed Independent Adjuster, handling complex commercial and personal property claims to client’s unique specifications.
- Adhering to unique demands of more than 70 insurance carriers and self-insured entities while maintaining production goals.
- Working with the VP Managing Director to recruit, select, hire, train, coach, counsel, discipline, and evaluate performance of region employees within the southwest region.
Property Reconstruction Project Manager
Osprey Construction
Centennial, CO
05.2020 - 07.2020
- Directed commercial and residential project restorations and remodels; as well as serving as point of contact in identifying and resolving potential insurance coverage issues.
- Secured $400,000.00 in reconstruction projects by accruing business of 80% of cold and warm reconstruction leads.
- Presided over everyday site walks and walkout validations; development of statements of work (SOWs), bill of materials (BOM), and pricing authorizations; and delegation of schedules and tasks of subcontractors.
- Provided Subject Matter expertise in managing project scope, claims negotiations, insurance coverages, and budget development.
- Developed and initiated projects, managed costs, monitored performance, and achieved project deadlines by coordinating with subcontractors to manage performance.
Property Field Adjuster
Liberty Mutual/Safeco Insurance
Denver, CO
03.2019 - 01.2020
- Coordinated and managed field investigations, outside engineers, contractors, cause and origin experts, and vendors; and reconciled invoices of cost and fees.
- Prepared floor plan and roofline sketches and entered data into Xactimate, to develop itemized estimates of cost of repairs and restoration.
- Successfully negotiated with contractors, documented claims, and issued payments on site on 90% of inspected & covered losses.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Conducted thorough property investigations to identify and classify damages for customer claims.
- Resolved complex, severe exposure claims using high service oriented file handling.
Property Adjuster
American Family Insurance
Denver, CO
01.2015 - 03.2019
- Executed Commercial and Residential property claims ranging from $1500 to $300,000 in scope.
- Determined repair needs and time, investigated evidence of property damage losses, including loss of use and related expenses, settle claims, and negotiated with third parties to contribute to a reduced loss ratio.
- Demonstrated use of negation skills, knowledge of construction technology, drafting, material procurement, estimation, liaison services, knowledge of third party and tort liability.
- Maintained an average customer satisfaction score of 85% for effectively maintaining contact with all shareholders and efficiently handling claims processes in its entirety.
- Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
- Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements.
Needs Analyst Lead, Inside Sales Manager
AccuPay HCM
Chesterfield, MO
01.2014 - 01.2015
- Produced quality, actionable leads for robust sales pipelines consistently.
- Generated $100,000.00 over AccuPay’s anticipated annual goal revenue, year to date and implementing 95 new clients in 2014.
- Continually composed and redesigned presentations, client references, technical documents, and direct marketing campaign to ensure a proper flow of information to potential clients pertaining to services offered.
- Managed 5 sales specialists by coaching on effective sales techniques, monitoring performance and offering constructive feedback.
- Recruited talented employees, establish clear performance expectations and effectively managed performance.
- Provided training, coaching and oversight and drive employee engagement.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
Supervisor
Laclede Gas, Spire
Saint Louis, MO
09.2007 - 02.2013
- Managed 25 Emergency Service Field Technicians and 8 Customer Service Representatives that exceeded performance goal expectations consistently by ensuring quickest response times for emergency gas leaks.
- Provided visible safety leadership and drive real time safety accountability by engaging employees/crew through safety meeting facilitation, job briefs, audits, training, accident investigation/event assessment, and job site observations.
- Evaluated team performance based on operational efficiency, reliability and quality metrics; monitor trends, and take corrective action where appropriate.
- Identified continuous improvement opportunities and drive adoption of process changes through effective communication of expectations and objectives.
- Aligned crew skills and availability to work activities to ensure adequate shift coverage and monitored crew productivity and quality of execution.
Education
Bachelor of Applied Studies - Business Administration, Management, and Operation
Trident University
2017
Skills
- Referral Network Development
- Assignment Delegation
- Quality Assurance
- Staff Scheduling
- Performance Assessment
- Goal Setting
- Team Leadership
- Records Organization and Management
- Property Evaluation
- Focus and Follow-Through
- Recruitment and Hiring
- Employee Motivation
Certification
- Xactimate Certification- Level 2
- WTR/ASD/IICRC Certification
- Haag Certified Roof Inspector
Licenses
Florida 0702 – Non-Resident Adjuster – All Lines License
Timeline
Regional Area Manager, Loss Adjusting
Crawford and Company
01.2021 - Current
Property Reconstruction Project Manager
Osprey Construction
05.2020 - 07.2020
Property Field Adjuster
Liberty Mutual/Safeco Insurance
03.2019 - 01.2020
Property Adjuster
American Family Insurance
01.2015 - 03.2019
Needs Analyst Lead, Inside Sales Manager
AccuPay HCM
01.2014 - 01.2015
Supervisor
Laclede Gas, Spire
09.2007 - 02.2013
Bachelor of Applied Studies - Business Administration, Management, and Operation
Trident University