Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Heather Vitale

Wyoming,MI

Summary

Service-oriented general manager focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

General Manager

Chow Hound Pet Supplies
Auburn, IN
01.2024 - 04.2024
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.

Server/Bartender

Park Center Lanes
Wyoming, MI
08.2018 - 03.2021
  • Maintained records of transactions made during shift as required by law or company policy.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Operated POS terminals to input orders, split bills and calculate totals.

Home Health Nurse

Integrity
Grand Rapids, MI
06.2016 - 11.2017
  • Assessed patient health by conducting physical examinations and evaluating medical histories.
  • Provided home health care services such as wound care, medication administration, and IV therapy.
  • Instructed family members in basic nursing skills including wound care, injections, catheterization, and other treatments as ordered by the physician.
  • Administering medications according to physician orders and monitoring side effects of medications.

Education

Associate of Science - Business Administration And Management

Western Governors University
Salt Lake City, UT
05-2021

LPN - Practical Nursing

Everest Institute - Grand Rapids
Grand Rapids, MI
06-2016

Skills

  • P&L Management
  • Program Administration
  • Financial Administration
  • Project Management
  • Sales
  • Operations Oversight

Affiliations

  • Orphaned wildlife rehabiltator
  • Animal nutrtionist
  • Communtiy outreach

Accomplishments

  • Managed top store in sales 2 years running
  • Voted Best of the West Readers Poll

Certification

  • Fork lift operator license
  • CPR certified

References

References available upon request.

Timeline

General Manager

Chow Hound Pet Supplies
01.2024 - 04.2024

Server/Bartender

Park Center Lanes
08.2018 - 03.2021

Home Health Nurse

Integrity
06.2016 - 11.2017

Associate of Science - Business Administration And Management

Western Governors University

LPN - Practical Nursing

Everest Institute - Grand Rapids

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Heather Vitale