Heather Wendl

Front desk.

• Balanced cash drawers daily to ensure accuracy of transactions.
• Assisted with inventory management by ordering supplies as needed.
• Maintained the reception area clean and organized.
• Tracked daily sales transactions and reported them to management on a weekly basis.
• Developed strong relationships with existing clients through excellent communication skills.
• Assisted with clerical tasks such as filing, faxing, copying, and answering phones.
• Generated reports on monthly sales figures for management review.
• Reviewed customer feedback surveys to identify areas where improvements could be made.
• Provided information regarding services, prices, and appointment scheduling.
• Updated customer records to ensure accuracy of data entered into database.
• Verified payment methods before offering services to customers.
• Prepared client cards containing personal details of each customer's service history.
• Greeted customers and handled their inquiries in a professional manner.
• Scheduled appointments using an online booking system.
• Resolved customer complaints in an efficient and courteous manner.
• Processed payments for services rendered using cash register system.
• Ensured that all salon supplies were stocked and ordered additional items when needed.
• Managed incoming calls from potential clients inquiring about services offered by the salon.
• Contributed to creating promotional materials for upcoming events.
• Communicated with stylists to confirm availability for walk-in clients.
• Handled customer complaints in a timely and efficient manner.
• Assisted other team members with various tasks as needed.
• Followed up with customers after their visits to ensure satisfaction with the services they received.
• Input client information into booking system accurately and completely to chart sales metrics.
• Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
• Coordinated front desk operations and diligently helped in-person visitors and callers with knowledgeable assistance.
• Advised customers of seasonal promotions to create rapport and improve sales.
• Greeted guests and members upon arrival to create positive first impressions.
• Addressed return customers by name to develop customer-company relationships.
• Guided customers through facility tours explaining spa resources and amenities.
• Checked guests in quickly and introduced customers to professionals.
• Greeted customers, answered general questions and directed to appropriate locations.
• Composed and prepared routine correspondence, letters and reports with job-related software.
• Supplied callers with office address and directions, employee email addresses and phone extensions.
• Monitored reception area to provide consistently safe, hazard-free environment for customers.
• Scheduled space or equipment for special programs, meetings and conferences.
• Transmitted information or documents to customers through email, mailings or facsimile machine.

• Trained and supervised staff on proper customer service techniques and product knowledge.
• Negotiated contracts with vendors for supplies, equipment, and other resources necessary for daily operations.
• Analyzed financial data on a weekly basis to make informed decisions about budgeting and expenditures.
• Regularly evaluated customer feedback to identify areas of improvement in services or products offered by the salon.
• Ensured compliance with state regulations regarding cosmetology practices.
• Initiated marketing campaigns to drive more traffic into the salon.
• Developed policies and procedures to ensure customer satisfaction and safety standards were met.
• Organized promotional events to attract new customers and increase sales.
• Conducted interviews with prospective employees prior to hiring decisions being made.
• Oversaw inventory control for retail products and supplies.
• Coordinated meetings between staff members, owners, suppliers, and other stakeholders as needed.
• Maintained accurate financial records of all salon transactions.
• Created monthly reports that tracked progress towards goals set by ownership.
• Monitored employee performance to ensure quality services were delivered consistently.
• Participated in industry conferences to stay up-to-date on trends in the beauty industry.
• Managed daily salon operations, including scheduling appointments, customer service, and staff management.
• Assisted in developing strategies for increasing client base through promotions or advertising campaigns.
• Resolved customer complaints in a timely manner, while maintaining positive relationships with clients.
• Established and updated schedules to meet expected coverage demands and capitalize on individual employee expertise.
• Focused on retaining clients by keeping client report cards, which detailed personal services and purchases.
• Consistently recognized by management for providing superior customer service.
• Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
• Utilized successful strategies for sales, customer service and daily operations to continuously improve overall business and customer base.
• Consulted with customers to understand needs and recommend professional services.
• Scheduled employees and oversaw customer appointment calendar.
• Scheduled employees and made sure all shifts had adequate coverage.
• Conducted regular meetings to brief employees about salon's success and announce sales goals.
• Resolved guest complaints.
• Placed inventory orders, monitored shelf stock and tracked expenses.
• Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
• Supervised banking procedures, cash flow, and accounting processes.

• Developed and managed travel itineraries for large groups of travelers, ensuring all necessary arrangements were made in a timely manner.
• Monitored industry trends in order to identify new opportunities for business growth.
• Communicated regularly with travelers to provide updates on their journey's progress and answer any questions they may have had.
• Confirmed availability of flights, lodging options and special events at destination locations.
• Maintained relationships with existing partners while exploring potential new partnerships.
• Created detailed budgets that included airfare, hotel accommodations, meals and other expenses related to the trip.
• Performed quality assurance checks on bookings before finalizing reservations.
• Coordinated activities such as sightseeing tours and restaurant reservations.
• Negotiated discounts with airlines, hotels and other vendors to maximize cost savings for clients.
• Provided on-site support during trips to ensure travelers had access to necessary resources.
• Managed administrative tasks associated with travel planning such as invoicing customers or reconciling accounts payable and receivable records.
• Ensured safety of travelers by researching destinations prior to departure and monitoring weather conditions throughout the duration of the trip.
• Compiled post-trip reports detailing expenses incurred, customer satisfaction ratings and other relevant data points.
• Assisted customers in selecting appropriate destinations based on individual needs or preferences.
• Organized ground transportation services for clients, including rental cars, shuttles and taxis.
• Promoted customer service satisfaction by acknowledging and anticipating client expectations.
• Scheduled projects in alignment with available resources while maintaining focus on client expectations.
• Responded immediately to clients' questions, issues, and complaints, and found effective solutions when required.
• Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development.
• Computed costs of travel and accommodations using calculator, computer or quote package tour's costs.
• Maintained relationships with travel partners and vendors.
• Coordinated ground transportation to and from accommodations for clients.
• Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
• Collected payment for transportation and accommodations from customers.
• Booked transportation and hotel reservations using computer or telephone.
• Provided customers with brochures and publications containing local customs, points of interest or foreign country regulations.
• Handled travel arrangements for groups, couples, executives, and special needs clients.