Heather Wilson
Largo,FL
Summary
I have many years of work experience in customer service. I have always had a liking for working with customers. In previous jobs I have been promoted due to my work ethics and how quickly I learn with the capability of doing my job without direction once trained. I take pride in my work, and do my work the best to my ability and beyond if needed.
Overview
23
23
years of professional experience
Work History
Server/Bartender
Tacos Toltec
Fallston, Maryland
03.2026 - 10.2026
- Greeted guests warmly upon arrival at Tacos Toltec and guided menu choices with friendly service
- Took food and drink orders accurately as well as run food to my tables as orders were ready. We did not have food runners.
- Mixed margaritas and cocktails behind the bar, cocktails, beer, and nonalcoholic beverages behind the bar as we did not have a bartender.
- Maintained clean bar, dining, and service areas throughout shifts
- Restocked glassware, liquor, condiments, and supplies for smooth service
- Coordinated with kitchen staff to manage order timing and special requests
- Collaborated with team members to deliver high-quality service and enhance customer satisfaction.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Cleared and cleaned off my tables as well as others if I was not busy at the moment with my tables, as we did not have busser
Customer Relations Manager/Rental Manager/ Receptionist
Jerry's Toyota, Scion/ Service.
Baltimore, Md
05.2015 - 03.2026
- My job requirements consist of but not limited to- making appointments for all rental vehicles, keeping track of when they need service and cleaned, I handle all the rental contracts, traffic violations during customers use and contacting all customers about the traffic violations and renewal of contracts a week ahead of renewal of their contracts before the renewal of 30 days. I answer and direct all phone calls transferred to service, I assisted customers in the service lane as a concierge/valet. I help management with running /printing reports in the mornings as well as anything that may be needed
- Contact Information Mike Diskin, Jessica Smithson (410) 661-5700
- Managed customer relations for Toyota service guests across dealership and repair workflows.
- Resolved customer concerns using clear communication and service department procedures.
- Reviewed service complaints and escalated issues to relevant Toyota departments for resolution.
Sales Associate
Rack Room Shoes
Bel Air, MD
02.2013 - 05.2015
- My job requirements consist of greeting and helping customers, register, packaging shipment, stocking inventory as well as making sure the store is clean.
- Contact information Shayna Bowman, William Zuk (410) 838-8926
- Assisted Rack Room Shoes customers with footwear selection and fitting needs.
- Processed sales transactions using register and payment systems.
- Replenished stockroom inventory and organized backroom merchandise.
Secretary Assistant
Johns Hauling
Bel Air, MD
01.2012 - 10.2012
- Job responsibilities consist of typing up all the paperwork using Microsoft Word. This included the Invoice, bids and results for the company. I work here part time. This is a small family owned business.
- Maintained accurate records of contact information John Wainwright, Cynthia Kreisel (443) 866-4074
- Coordinated dispatch schedules and route changes for Johns Hauling drivers.
- Answered customer calls and resolved service questions with clear communication.
- Prepared invoices, billing records, and payment paperwork for hauling services.
Ladies Department Sales Associate
C-Mart
Forest Hill, MD
09.2003 - 12.2004
- Assisted customers in the Ladies Department and maintained the Ladies dressing rooms. Managed stock in the back room and supported other departments with inventory tasks. Decorated a showcase area for clothing and accessories.
- Provided one month notice prior to departure to focus on being a stay-at-home parent with newborn child.
- Contact Information cannot be obtained due to going out of business.
Education
GED -
Harford Community College
Bel Air, MDParalegal Major/English Minor
Harford Community College
Bel Air, MDCUST
- No work History between December 2004-January 2012
- I was a stay at home parent during this time until my children were both in school.
Timeline
Server/Bartender
Tacos Toltec
03.2026 - 10.2026
Customer Relations Manager/Rental Manager/ Receptionist
Jerry's Toyota, Scion/ Service.
05.2015 - 03.2026
Sales Associate
Rack Room Shoes
02.2013 - 05.2015
Secretary Assistant
Johns Hauling
01.2012 - 10.2012
Ladies Department Sales Associate
C-Mart
09.2003 - 12.2004
GED -
Harford Community College
Paralegal Major/English Minor
Harford Community College