Heather Winekoff
Garden City
Summary
Proven professional with extensive experience in high-stress environments, notably at Westland Car Care Towing. Excelled in dispatch coordination and customer service, enhancing operational efficiency and client satisfaction. Demonstrated exceptional decision-making and active listening skills, fostering teamwork and resolving conflicts adeptly. Achieved significant improvements in data tracking and service quality, underscoring a commitment to excellence and continuous improvement.
Overview
14
14
years of professional experience
Work History
Dispatcher
Westland Car Care Towing
03.2021 - 11.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 15 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
Receptionist
Liberty Tax Service
01.2021 - 03.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
Owner
Miss Heather's Daycare
01.2013 - 09.2018
- Cultivated strong relationships with parents to establish trust and open communication regarding their child''s progress.
- Implemented creative art projects to stimulate imagination and encourage self-expression in young children.
- Implemented effective behavior management strategies to create a positive and respectful atmosphere conducive to learning and growth.
- Established a consistent daily routine that balanced structured activities with free play time for optimal child development.
- Collaborated with other childcare professionals to share best practices and continuously improve service quality at the home daycare facility.
Medical Receptionist
RiteMed Urgent Care
01.2011 - 01.2013
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
Education
No Degree - Criminal Justice
ITT Technical Institute
Canton, MI05-2008
Certificate of Completion - Graphic Design
William D Ford Career Technical Center
Westland, MI06-2004
High School Diploma -
John Glenn High School
Westland, MI06-2004
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Dispatch software
- Stress tolerance
- Time management
- Dispatching procedures
- Prioritizing calls
- Problem-solving
- Customer relations
- Dispatch coordination
Timeline
Dispatcher
Westland Car Care Towing
03.2021 - 11.2024
Receptionist
Liberty Tax Service
01.2021 - 03.2021
Owner
Miss Heather's Daycare
01.2013 - 09.2018
Medical Receptionist
RiteMed Urgent Care
01.2011 - 01.2013
No Degree - Criminal Justice
ITT Technical Institute
Certificate of Completion - Graphic Design
William D Ford Career Technical Center
High School Diploma -
John Glenn High School
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