Heather A. Chamberlain
Centreville,VA
Summary
Driven and resourceful administrative professional 5+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
8
8
years of professional experience
Work History
Executive Administrative Assistant
WarCollar Industries
05.2022 - 12.2022
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Organized and updated schedules for executives.
- Used software to coordinate meetings, appointments and tasks senior executives.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Offered assistance, collaboration and clerical support to auditors throughout entire review process.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
Assistant Membership Director
The Fitness Equation
12.2019 - 04.2022
- I started as a Fitness Consultant, however, through my results-driven sales skills of meeting and often surpassing monthly quotas, I was promoted after 3 months to Assistant Director in the Membership Department
- In this management role, I am responsible for monitoring progress towards monthly membership branch goals as well as team goals
- The Membership Department (4 Person Team) was my direct team, though as a manager, I was also responsible for 25+ other employees at my location
- I am responsible for maintaining club operations, membership sales, maintaining customer relationships, as well as staffing and scheduling, as well as training for new employees.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Receptionist
Virginia Veterinary Centers
02.2018 - 12.2019
- Greeted patients and visitors, in person or on the telephone; answering or referring inquiries
- Managed scheduling appointments for patients in person or by telephone
- Maintained patient records by obtaining, recording, and updating personal and financial information
- Assisted in treatment of patients and availability of treatment information by filing and retrieving patient records
- Handled incoming, outgoing mail and electronic and written correspondences
- Handled method of payment for hospital patients.
Veterinary Assistant
- Performed various medical tests for patients and ensured that treatment is in accordance with animal healthcare standards and legal protocols
- Prepared for and assisted in numerous surgical procedures including orthopedic surgery and dental prophylaxis
- Properly cleaned all surgical instruments and sterilized appropriately
- Obtained laboratory specimens via venipuncture or cystocentesis
- Prepared and tested patient samples as required
- Responsible for training new employees for all veterinary technician tasks including, but not limited to, note taking and documentation, common computer functions, time management, customer service, and pet handling and restraint., Performed various medical tests for patients and ensured that treatment is in accordance with animal healthcare standards and legal protocols
- Responsible for maintaining a clean and safe environment for patients and clients
- Effectively explained treatments procedures, health plans, and other important information to clients
- Able to maintain close relationships with clients
- Assist in appointment scheduling.
Veterinary Technician
Highland Animal Hospital
06.2014 - 06.2017
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
- Administered medications to animals in treatment and documented changes in condition.
- Collected patient biopsies and blood samples for laboratory analysis.
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Recorded symptoms and documented medical observations to inform treatment decisions.
Education
Bachelor of Science - CyberSecurity With An Emphasis in Digital Forensic
American Military University
Charleston, WV2024
Undergraduate Certificate Cybersecurity - Cybersecurity
American Military Univeristy
Charles Town, WV03.2021
Certified Nutrition Coach - Precision Nutrition
Precision Nutrition
Toronto, ON2021
Certified Administrative Veterinary Assistant -
Rutgers, The State University of New Jersey
New Brunswick, NJ2014
High School Diploma - undefined
Hamilton County High School
2012
Skills
- Material Preparation
- Meeting Support
- Reading Comprehension
- Coordination of Administrative Activities
- Special Event Projects
- Microsoft PowerPoint
- File Maintenance
- Goal Minded
- Documentation
- Meeting Agenda Preparation
Timeline
Executive Administrative Assistant
WarCollar Industries
05.2022 - 12.2022
Assistant Membership Director
The Fitness Equation
12.2019 - 04.2022
Receptionist
Virginia Veterinary Centers
02.2018 - 12.2019
Veterinary Technician
Highland Animal Hospital
06.2014 - 06.2017
Veterinary Assistant
Bachelor of Science - CyberSecurity With An Emphasis in Digital Forensic
American Military University
Undergraduate Certificate Cybersecurity - Cybersecurity
American Military Univeristy
Certified Nutrition Coach - Precision Nutrition
Precision Nutrition
Certified Administrative Veterinary Assistant -
Rutgers, The State University of New Jersey
High School Diploma - undefined
Hamilton County High School
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