Heatherlee Wray
Ogunquit,ME
Summary
Hardworking and motivated management professional with more than 25 years' experience in the customer service industry. Dedicated to working closely with front-line employees to maximize productivity and optimize procedures. Decisive leader with solid planning and organizational skills.
Overview
29
29
years of professional experience
Work History
Bartender/Manager
Old /village Inn (Seasonal)
11.2023 - Current
- Enhanced customer satisfaction by efficiently managing staff and promptly addressing guest concerns.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
General Manager
Patio 03907 (Seasonal)
05.2023 - Current
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Bar Manager
Ocean Alley Restauant And Beach Bar
05.2021 - 05.2023
- Mentored and trained staff members to ensure exceptional customer service standards.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Increased revenue with creative marketing initiatives and promotional events.
- Boosted customer satisfaction by implementing innovative bar management strategies.
Bartender/Server
Harley Jack's Burgers and Brews
08.2020 - 05.2021
- Provide customers with excellent friendly service
- Multitask in a fast paced environment ensuring customer satisfaction
- Responsible and accurate with the daily handling of cash and credit card payments
- Great work ethic and a team player.
Manager
Cityside Diner
01.2017 - 03.2020
- Manage day-to-day operations, including supervision and assignment delegation for the business
- Hire, train, and mentor new employees to maximize team performance and achieve daily performance objectives
- Collaborate with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Waitress
Cityside Diner
01.2011 - 03.2020
- Serve an average of 100+ patrons daily at family restaurant with consistent recommendations for exceptional service
- Address any concerns or complaints quickly to improve service and escalate more advanced issues to management for resolution
- Apply safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
Sales Associate
Nordstrom
01.2009 - 01.2011
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
- Mentored team members in mastering sales techniques to consistently exceed objectives.
Retail Sales Associate
Cherry Street Fish Market
01.1995 - 01.2011
- Provided customers with professional and polite support for sales and service needs
- Applied strong problem-solving and interpersonal skills to resolve conflicts
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
Education
GED -
Beverly High School
Beverly, MA01.1989
Skills
- Customer service
- Team management
- Business operations
- Issue and conflict resolution
- Employee Scheduling
- Staff recruitment
Timeline
Bartender/Manager
Old /village Inn (Seasonal)
11.2023 - Current
General Manager
Patio 03907 (Seasonal)
05.2023 - Current
Bar Manager
Ocean Alley Restauant And Beach Bar
05.2021 - 05.2023
Bartender/Server
Harley Jack's Burgers and Brews
08.2020 - 05.2021
Manager
Cityside Diner
01.2017 - 03.2020
Waitress
Cityside Diner
01.2011 - 03.2020
Sales Associate
Nordstrom
01.2009 - 01.2011
Retail Sales Associate
Cherry Street Fish Market
01.1995 - 01.2011
GED -
Beverly High School
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