Heather R. Duarte
Summary
Dedicated and mission-driven leader with progressive administrative experience. Recognized as a collaborative team player and principled leader who models integrity, accountability, and professionalism in high-stakes environments. Proven ability to supervise multidisciplinary teams, strengthen operational efficiency, resolve complex personnel matters, and support objectives through clear communication and ethical decision making. Hard-working and solutions-focused, with a strong commitment to public safety, staff development, and organizational excellence.
Overview
14
14
years of professional experience
Work History
Community Resources Manager
CDCR - Calipatria State Prison
Calipatria, Ca.
07.2022 - Current
- Lead institutional community partnership initiatives aligning rehabilitative programming with CDCR mission and public safety objectives.
- Develop and manage collaborative relationships with internal divisions, community stakeholders, and executive leadership to enhance program delivery and resource coordination.
- Oversee planning and implementation of staff engagement and community integration efforts to support rehabilitative outcomes.
- Interpret and apply departmental policies, ensuring compliance with regulatory standards and institutional procedures.
- Prepare executive briefings, reports, and strategic communications for leadership review.
- Managed budget allocations for program resources, optimizing cost-effectiveness in operations.
Correctional Health Services Administrator I (A)
CCHCS - Calipatria State Prison
Calipatria, CA
01.2022 - 07.2022
- Directed daily healthcare administrative operations within a secure correctional environment.
- Supervised multidisciplinary staff, ensuring adherence to clinical policies, operational procedures, and regulatory compliance standards.
- Coordinated closely with custody leadership to maintain institutional safety while supporting healthcare delivery.
- Monitored staffing patterns, productivity metrics, and workflow efficiency to optimize service delivery.
- Managed budgetary oversight, procurement processes, and resource allocation.
- Addressed employee relations matters, performance management, and corrective action processes.
- Ensured compliance with departmental policies, healthcare regulations, and audit requirements.
Office Services Supervisor II
CDCR - Calipatria State Prison
Calipatria, CA
07.2018 - 01.2022
- Supervised administrative staff responsible for institutional support functions.
- Directed workload distribution, established performance expectations, and conducted evaluations.
- Implemented process improvements to increase efficiency and reduce operational delays.
- Ensured compliance with departmental policies, state regulations, and documentation standards.
- Managed confidential records and sensitive personal information with integrity and discretion.
- Coordinated administrative support for executive leadership and institutional program.
Office Services Supervisor I
CDCR - Calipatria State Prison
Calipatria, CA
10.2012 - 07.2018
- Supervised clerical and administrative staff in support of institutional operations.
- Monitored workflow processes and ensured timely completion of assignments.
- Provided training, mentorship, and performance guidance to staff.
- Assisted in budget tracking, purchasing, and inventory management.
- Maintained accurate reporting systems and ensured procedural compliance.
- Supported management in special projects and operational initiatives.
Education
Some College (No Degree) - Criminal Justice Administration
University of Phoenix
OnlineSome College (No Degree) - Business Administration
University of Phoenix
El Centro, CASome College (No Degree) - General Education
Imperial Valley College
Imperial, CASkills
- Strong verbal communication
- Team leadership
- Interpersonal and written communication
- Public speaking
- Self-motivated
- Skilled with all Microsoft Software
- Decision Making
- Critical Thinking
- Policy and Program Development
- Community Engagement
Affiliations
Succession Management Program
Timeline
Community Resources Manager
CDCR - Calipatria State Prison
07.2022 - Current
Correctional Health Services Administrator I (A)
CCHCS - Calipatria State Prison
01.2022 - 07.2022
Office Services Supervisor II
CDCR - Calipatria State Prison
07.2018 - 01.2022
Office Services Supervisor I
CDCR - Calipatria State Prison
10.2012 - 07.2018
Some College (No Degree) - Criminal Justice Administration
University of Phoenix
Some College (No Degree) - Business Administration
University of Phoenix
Some College (No Degree) - General Education
Imperial Valley College
Ambassador Affiliations
- Integrated Substance Use Disorder Treatment (ISUDT) Ambassador
- Government Alliance on Race & Equity (GARE) Executive Steering Committee Member