Heather Reney Hylton
Hagerstown,MD
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
5
5
years of professional experience
Work History
Optician
Vision 2020
Hagerstowm, MD
09.2022 - Current
- Trained new staff on operational procedures and customer service best practices to enhance team efficiency.
- Maintained safe, clean and organized environment to increase patient comfort.
- Collaborated with optometrists to develop tailored vision care plans, addressing each patient''s unique visual needs.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
Lead Beauty Advisor
Sephora Inside Kohl's
Hagerstown, MD
03.2022 - 04.2023
- Led product demonstrations to enhance customer engagement and drive sales.
- Trained and mentored team members on skincare and makeup application techniques.
- Developed customized beauty solutions based on client needs and preferences.
- Managed inventory and ensured stock availability for high-demand products.
Bar Manager
Charlie's On The Potomac
Hagerstown, MD
04.2021 - 04.2022
- Oversaw daily bar operations, ensuring high-quality service and customer satisfaction.
- Developed and implemented training programs for staff to enhance cocktail preparation skills.
- Monitored inventory levels, reducing waste through efficient stock management strategies.
- Created seasonal drink menus, incorporating customer feedback and current trends to boost sales.
Education
Cosmetology
Award Beauty School
Hagerstown, MD05-2005
High School Diploma -
North Hagerstown High School
Hagerstown, MD05-2005
Skills
- Customer service
- Insurance verification
- Training and mentoring
- Work prioritization
- Problem-solving
Timeline
Optician
Vision 2020
09.2022 - Current
Lead Beauty Advisor
Sephora Inside Kohl's
03.2022 - 04.2023
Bar Manager
Charlie's On The Potomac
04.2021 - 04.2022
Cosmetology
Award Beauty School
High School Diploma -
North Hagerstown High School