Heather W. Herbert
Nashville,TN
Summary
Health literacy advocate with 12 years experience in the patient education health literacy arena. Committed to clear communication and the promotion and use of universal health literacy precautions to improve health disparities and overall patient experience and understanding. Engaged collaborator and critical thinker who can manage multiple projects, meet deadlines, achieve desired goals, and incorporate the needs of all stakeholders. A proficient proofreader and copy editor with a proven ability to communicate complex topics and messaging in ways that are clear, engaging, and accessible.
Overview
26
26
years of professional experience
Work History
Program Manager, Patient Education
Vanderbilt University Medical Center
Nashville, TN
11.2019 - Current
- Provide proofreading and copy-editing for print materials, text messages, and patient portal messages
- Skilled communicator with the ability to educate clients on the patient education submission process and what they can expect while working with their assigned editor
- Aid editors by handling revision requests for previously created content
- Daily management of department editorial queue in SharePoint including responding to client submissions, assigning editors, and conveying approximate timelines for completion
- Lead document review process for previously created materials by communicating with clients, collating responses, and making necessary revisions to meet VUMC best-practice standards
- Work closely with VUMC Marketing and Interpreter Services departments to effectively design and edit plain language content that is easily accessible to patients and providers, adheres to consistent brand standards, and can be used across the clinical enterprise for all patient populations
- Provide coordination for the Adult Nursing Patient Education Committee (APEC) and the Pediatric Patient Education Committee (PPEC) including communications among their members, monthly meeting reminders, agendas, minutes, and other necessary messaging
- Support the leaders of the APEC #teachtheteacher workstream, the goal of which is to develop an education plan and training to teach providers how to do teach-back with their patients and families
- Co-teacher for the VUMC Dietetic Internship program, a health literacy entry-level practice rotation with the Patient Education department offered to dietetic interns; Co-teacher of the Peabody…
- Serve as contact with local printer by accepting, submitting, and reconciling invoices for payment; Facilitate account set-up for individual providers to use the Vanderbilt Health storefront for the ordering and delivery of patient education materials; Keep track of monthly print material usage and inventory reports
- Assist in budgetary management to maximize allocated funds
Assistant Program Manager, Patient Education
Vanderbilt University Medical Center
Nashville, TN
10.2012 - 11.2019
- Plan, organize, and manage resources for successful completion of specific program goals
- Organize bi-weekly staff meetings, log minutes, and distribute to team members for next steps
- Provide editor support for the creation, coordination, delivery of patient education materials
- Generate reports, maintain accurate records, and other documentation as requested
- Compile, process, and submit data as needed
- Assist in budgetary management
- Order and maintain inventory of office supplies
Administrative Assistant
Patient Education
Nashville, TN
10.2010 - 10.2012
- Manage calendar, schedule meetings, conferences, and travel for department director
- Prepare monthly ledger reports and maintain accurate records including reconciliation of department purchase card, and other documentation as needed
- Assist in budgetary management
- Executed SharePoint site to improve document organization and management.
- Interacted with vendors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Coached new employees on administrative procedures, company policies and performance standards.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
Sales Associate, the Friends Shop
Monroe Carell Jr Children's Hospital At Vanderbilt
Nashville, TN
01.2004 - 01.2010
- Maintain a functional, organized, and visually appealing environment for patrons
- Provide excellent and individualized customer service for patients, families, and staff including greeting patrons, offering gift selection assistance, processing phone orders, carefully and creatively preparing gifts for delivery to patient rooms
- Track product inventory
- Prepared merchandise for sales floor by pricing or tagging.
- Increased sales by offering advice on purchases and promoting additional products.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
Pre-school Teacher/Teacher’s Aid
Calvary Young Children’s School
Nashville, TN
01.1994 - 01.1998
- Designed and implemented a fun and challenging child-centered curriculum for summer program
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
- Applied play-based strategies to provide diverse approaches to learning.
- Allowed for ample outdoor discovery time in schedule each day.
- Opened and maintained lines of communication with parents, including daily progress reports and parent/teacher conferences
- Assisted classroom teacher with daily routine
Classroom Teacher/Substitute Teacher
Overbrook School
Nashville, TN
01.1992 - 01.1996
- Planned and implemented a challenging curriculum across all subject areas in a self-contained 4th grade classroom
- Implemented the monthly Saturday School Program that encouraged student involvement in community service and volunteer opportunities
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Collaborated with teaching staff to implement coordinated educational strategies and student support networks.
- Diversified classroom instruction and group activities to successfully support students with unique strengths and learning styles.
- Integrated existing and new technology into classroom to help provide creative and fun learning environment.
- Chaired Faculty Annual Giving campaign and garnered 100% faculty participation
Education
B.S.E - Early Childhood/Elementary Education
The University of Alabama
Skills
- Detail oriented, organized, and flexible
- Project Coordination and Management
- Verbal and Written Communication
- Proofreading and Copy Editing
- Readability Improvement
- Adobe Creative Suite (InDesign,Acrobat)
- MS Office (Word, Excel, Outlook, SharePoint, and PowerPoint)
- Fluency in writing and editing in Krames
- Familiarity with medical coding and taxonomies as they relate to delivery of patient education at the point of care through Krames, EPIC, and My Health at Vanderbilt
Volunteer Experience
Active lifetime member of Friends of Monroe Carell Jr. Children’s Hospital at Vanderbilt since 1996. Served on the Board for nine consecutive years (May 2001 to May 2009) while educating the community and generating funds for the various projects and special programs for patients and families.
Timeline
Program Manager, Patient Education
Vanderbilt University Medical Center
11.2019 - Current
Assistant Program Manager, Patient Education
Vanderbilt University Medical Center
10.2012 - 11.2019
Administrative Assistant
Patient Education
10.2010 - 10.2012
Sales Associate, the Friends Shop
Monroe Carell Jr Children's Hospital At Vanderbilt
01.2004 - 01.2010
Pre-school Teacher/Teacher’s Aid
Calvary Young Children’s School
01.1994 - 01.1998
Classroom Teacher/Substitute Teacher
Overbrook School
01.1992 - 01.1996
B.S.E - Early Childhood/Elementary Education
The University of Alabama
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