Heaven Bernal
San Antonio
Summary
Experienced in managing a busy bar and delivering great service to ensure a memorable guest experience. Motivated server with an engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
3
3
years of professional experience
Work History
Server
Josephine Street
08.2022 - 09.2023
- Take food and drink orders from customers accurately and with a positive attitude
- Set positive tone for the entire dining experience as the first point of contact for incoming guests.
- Knowledge of menu, with ability to make suggestions
- Ensure tables are enjoying their meals and take action to correct any problems
- Collect payments from tables
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Assistant
Elizabeth Reed Law Firm
05.2022 - 08.2022
- Performing basic office tasks
- Data entry
- Sorting mail, maintaining and updating filing
- Operating office machines, and arranging equipment maintenance and repairs
- Assisted manager in all aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
In Store Shopper
Sam's Club
02.2021 - 04.2022
- Resolve customer complaints quickly by contacting leadership when needed
- Receive workflow from the dashboard and fulfill orders for the day
- Utilize selection process for products within the store and bag products appropriately following bagging standards
- Store products correctly in the staging area following food safety guidelines
- Greet each customer and take orders to vehicles ensuring an easy shopping experience
- Maintain a clean and neat work environment
Education
PreNursing
SAN ANTONIO COLLEGE
05.2026
Skills
- Beverage Preparation
- Safe Food Handling
- Food Running
- Supply Restocking
- Suggestive Selling
- Aloha POS
- Engaging Personality
Languages
English
Spanish
Timeline
Server
Josephine Street
08.2022 - 09.2023
Assistant
Elizabeth Reed Law Firm
05.2022 - 08.2022
In Store Shopper
Sam's Club
02.2021 - 04.2022
PreNursing
SAN ANTONIO COLLEGE
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