Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heaven Blackmen

Riverview,FL

Summary

Detail-oriented professional with experience in medication administration and appointment scheduling. Committed to maintaining high standards of patient care and fostering strong customer relations through effective communication and data organization. Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Results-driven Medication Technician with a focus on medication management and electronic health records. Known for strong organizational skills and dedication to supporting healthcare teams in delivering exceptional patient care.

Overview

4
4
years of professional experience

Work History

Receptionist

AFC Urgent Care
St. Petersburg, Florida
01.2023 - 04.2024
  • Assisted in patient check-in procedures and verified insurance information.
  • Greeted and directed visitors to appropriate departments and personnel.
  • Managed incoming calls and routed them to relevant staff members.
  • Maintained organized reception area and ensured cleanliness at all times.

Receptionist

The Abbey Rehabilitation And Nursing Center
St. Petersburg, Florida
12.2024 - 09.2025
  • Greeted and directed visitors to appropriate departments and personnel.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Managed incoming calls and routed them to relevant staff members.
  • Scheduled appointments for patients and confirmed them with relevant staff.
  • Scheduled appointments for patients and coordinated with medical staff.
  • Assisted in patient check-in procedures and verified insurance information.
  • Handled confidential patient information following privacy regulations.
  • Utilized electronic health record systems to update patient information accurately.
  • Greeted visitors and provided them with assistance.

Front Desk Associate

The Hilton Hotels & Resorts
St. Petersburg, Florida
09.2025 - 03.2026
  • Managed efficient check-in and check-out processes for all guests.
  • Greeted guests warmly upon arrival to ensure positive first impressions.
  • Assisted guests with special requests to create memorable experiences.
  • Handled guest complaints to achieve swift resolutions and ensure satisfaction.
  • Answered phone calls promptly, addressing inquiries and providing accurate information.
  • Responded to customer inquiries via phone and transferred calls.
  • Maintained front desk supplies to support seamless operations.

Lead Medication Technician

The crossing at riverview
Riverview, Florida
04.2026 - Current
  • Administered medications to residents according to prescribed schedules and guidelines.
  • Monitored resident health and promptly reported changes to nursing staff to ensure timely intervention.
  • Maintained accurate medication records and documentation to ensure compliance.
  • Collaborated with healthcare team to streamline medication management and enhance resident care.
  • Organized medication supplies and ensured proper storage conditions.
  • Managed pharmaceutical ordering process with approved vendors to maintain medication availability and compliance.

Education

Associate of Science - Health Care Administration

Rasmussen University
Brandon, FL
05-2028

High School Diploma -

MycroSchool Pinellas Charter High School
05-2020

Skills

  • Appointment scheduling
  • Patient documentation
  • Medication management
  • Team collaboration
  • Electronic health records
  • Data organization
  • Scheduling appointments
  • Reception desk management
  • Organization skills
  • Microsoft office specialist certified
  • Customer and client relations

Timeline

Lead Medication Technician

The crossing at riverview
04.2026 - Current

Front Desk Associate

The Hilton Hotels & Resorts
09.2025 - 03.2026

Receptionist

The Abbey Rehabilitation And Nursing Center
12.2024 - 09.2025

Receptionist

AFC Urgent Care
01.2023 - 04.2024

Associate of Science - Health Care Administration

Rasmussen University

High School Diploma -

MycroSchool Pinellas Charter High School
Heaven Blackmen