Heaven Dunbar
Bradenton
Summary
Customer service professional skilled in conflict resolution and team collaboration. Delivered high customer satisfaction through effective communication and time management. Recognized for exceeding performance targets while managing high-pressure situations with empathy and professionalism, ensuring optimal service delivery.
Overview
4
4
years of professional experience
Work History
CSR - Customer Service Representative
Service Minds Inc
Bradenton
02.2025 - Current
- Handled high volume of inbound customer calls, improving response times and customer engagement
- Collaborated with cross-functional teams to escalate complex issues and ensure prompt resolution for customers
- Achieved an average customer satisfaction rating of XX% through effective problem-solving and communication skills
- Assisted in training new team members on company policies, procedures, and best practices for delivering excellent customer service
- Managed irate or upset customers with empathy and professionalism, successfully de-escalating situations and restoring customer satisfaction
- Participated in regular team meetings to address challenges, share best practices, and develop collaborative solutions for enhancing team performance
- Recognized by supervisors for consistently meeting or exceeding performance targets on a monthly basis
Seaman Recruit
United States Navy
04.2024 - 07.2024
- Engaged in physical training to maintain operational readiness.
- Developed teamwork skills through collaborative exercises and drills.
- Departed navy due to medical issues.
Hostess
Cracker Barrel Old Country Store
Bradenton
05.2023 - 09.2023
- Greeted guests warmly upon arrival, seating them promptly.
- Welcomed guests warmly, fostering a positive dining experience.
- Managed reservations and organized seating arrangements efficiently.
- Provided menus and explained daily specials to customers.
- Monitored dining area to ensure cleanliness and enhance guest satisfaction.
- Communicated wait times clearly to manage guest expectations upon arrival.
- Collaborated with kitchen staff to ensure timely meal delivery.
Custodial Worker
CareerSource Suncoast
Bradenton
05.2022 - 07.2022
- I was employed at Manatee High School through a teen work program. I worked as a custodial worker at the school.
- Cleaned and sanitized restrooms, break rooms, and common areas daily.
- Maintained inventory of cleaning supplies and equipment for efficient operations.
- Operated floor care machines to ensure cleanliness of various surfaces.
Education
High school diploma -
Manatee High School
Bradenton, FL05-2023
Some College (No Degree) - Some College
Alabama A & M University
Normal, AL03-2026
Skills
- Customer service
- Team collaboration
- Conflict resolution
- Time management
- Account updating
- English proficiency
- Janitorial services
- Cleaning expertise
- Inventory management
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
Light German
- English, Fluent
- German, Beginner
Military Service
United States Navy, United States, Seaman Recruit, 04/01/24, 07/01/24, had to leave the navy because I had some medical issues going on. All of them are resolved now. I had to train my mind on different aspects and topics. That includes teamwork which was the biggest thing. I had to train physical to stay fit for any task given.
Timeline
CSR - Customer Service Representative
Service Minds Inc
02.2025 - Current
Seaman Recruit
United States Navy
04.2024 - 07.2024
Hostess
Cracker Barrel Old Country Store
05.2023 - 09.2023
Custodial Worker
CareerSource Suncoast
05.2022 - 07.2022
High school diploma -
Manatee High School
Some College (No Degree) - Some College
Alabama A & M University