Heaven Gastelum
Phoenix,AZ
Summary
Organized Front Office Coordinator known for high productivity and efficient task completion. Skilled in customer service, appointment scheduling, and office management software. Excel in communication, problem-solving, and multitasking to ensure smooth front office operations.
Overview
4
4
years of professional experience
Work History
Front Office Coordinator
Modern Physical Therapy
Peoria, Arizona
07.2024 - Current
- Provided administrative support to front office team members.
- Managed office supply inventory, placing orders and controlling costs.
- Greeted and assisted visitors, providing exceptional customer service and maintaining a welcoming environment.
- Processed incoming and outgoing mail, ensuring timely distribution and confidentiality.
- Resolved customer complaints or answered customers' questions.
- Monitored waiting area, ensuring cleanliness and compliance with safety protocols.
- Scheduled and confirmed appointments, optimizing daily office flow and reducing wait times.
- Processed payments from clients in a timely manner.
- Responded to messages and emails to the office and transferred correspondence.
- Greeted and welcomed guests upon arrival.
- Developed strong relationships with customers to ensure satisfaction with services provided.
- Facilitated communication between patients and healthcare providers to improve care coordination.
Rehabilitation Technician
VibrantCare
Peoria, Arizona
01.2024 - 07.2024
- Communicated with other physical therapy staff to discuss patient progress and potentially modify treatment.
- Collaborated with the healthcare team to ensure that all rehabilitation goals were met.
- Utilized computer system to update records with insurance cards, credit card numbers and personal information.
- Compiled intake forms, insurance cards and liability waivers before new patient appointments.
- Documented patient treatments, outcomes, and progress notes accurately.
- Emailed necessary intake forms to new clients before first appointment.
- Assisted physical therapists with patient treatments and exercises.
Customer Service Representative
One Medical
Phoenix , AZ
07.2021 - 06.2023
- Answered inbound calls and transferred to correct department.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Resolved customer complaints promptly and efficiently.
- Scheduled follow up appointments.
- Checking in and out patients.
Education
High School Diploma -
Verrado High School
Buckeye, AZ05-2020
Skills
- Office administration
- Appointment scheduling
- Customer service
- Communication skills
- Team collaboration
- Time management
- Problem solving
- Attention to detail
- Multitasking
- Organizational skills
Timeline
Front Office Coordinator
Modern Physical Therapy
07.2024 - Current
Rehabilitation Technician
VibrantCare
01.2024 - 07.2024
Customer Service Representative
One Medical
07.2021 - 06.2023
High School Diploma -
Verrado High School