Heaven Gauny

• Designed specialty cakes for weddings, birthdays, and graduations.
• Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
• Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
• Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
• Kept work area safe and sanitized by washing utensils, tools, and countertops.
• Developed a loyal clientele through exceptional customer service and high-quality cake decorations.

Supervised and instructed school-aged learners between ages 5 to 10.

Developed structured lesson plans for daily activities.

Supported co-teachers in educating toddlers and preschool-aged children.

Assisted with feeding students their lunch and aided with clean up.

Performed daily classroom sanitation to support a safe and hygienic environment.

Cultivated strong relationships with parents during discussions about their child's daily activities.

• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Engaged with customers to build rapport and loyalty.