Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Heaven Gray

Pueblo

Summary

Dynamic and dedicated professional with extensive experience in customer service. Proven ability to enhance customer satisfaction through effective communication and relationship-building. Skilled in cash handling and team collaboration, consistently achieving sales targets while maintaining a clean and organized environment. Committed to delivering exceptional service and fostering repeat business.

Overview

4
4
years of professional experience

Work History

Cashier

Shell Gas Station
06.2023 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Answered questions about store policies and addressed customer concerns.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Increased sales of promotional items by informing customers about current offers.
  • Used POS system to enter orders, process payments and issue receipts.
  • Set up new sales displays each week with fresh merchandise.

Sandwich Artist

SUBWAY®Restaurants
01.2023 - 06.2023
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Maintained a clean and organized workspace, adhering to strict sanitation standards.
  • Prepared and served hot and cold sandwiches based on customer preferences.
  • Restocked and rotated stock in display case to mitigate stock loss.
  • Operated manual and electric appliances to peel, slice, and trim food.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Increased repeat customer visits by providing friendly and engaging service.
  • Conducted regular quality checks for ingredients, maintaining high standard of products offered.
  • Maintained clean and sanitary work station, contributing to hygienic dining environment.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Prepared salads, soups and sandwiches for customers.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.

Personal Care Worker

Hildebrand Home Care
04.2021 - 04.2023
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Enhanced client satisfaction by providing personalized care and attention to their daily needs.
  • Assisted with daily living activities, running errands, and household chores.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.

Education

High School Diploma

Goal Academy
Pueblo
05-2020

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cleaning and sanitizing
  • Team collaboration
  • Customer service excellence
  • Cash handling
  • Reliability and punctuality
  • Time management skills
  • Dependability and reliability
  • Honest and dependable

Languages

English
Native or Bilingual

Timeline

Cashier

Shell Gas Station
06.2023 - Current

Sandwich Artist

SUBWAY®Restaurants
01.2023 - 06.2023

Personal Care Worker

Hildebrand Home Care
04.2021 - 04.2023

High School Diploma

Goal Academy

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Heaven Gray