Heaven Gray
Pueblo
Summary
Dynamic and dedicated professional with extensive experience in customer service. Proven ability to enhance customer satisfaction through effective communication and relationship-building. Skilled in cash handling and team collaboration, consistently achieving sales targets while maintaining a clean and organized environment. Committed to delivering exceptional service and fostering repeat business.
Overview
4
4
years of professional experience
Work History
Cashier
Shell Gas Station
Pueblo, CO
06.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Increased sales of promotional items by informing customers about current offers.
- Used POS system to enter orders, process payments and issue receipts.
- Set up new sales displays each week with fresh merchandise.
Sandwich Artist
SUBWAY®Restaurants
Pueblo, CO
01.2023 - 06.2023
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Restocked and rotated stock in display case to mitigate stock loss.
- Operated manual and electric appliances to peel, slice, and trim food.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Increased repeat customer visits by providing friendly and engaging service.
- Conducted regular quality checks for ingredients, maintaining high standard of products offered.
- Maintained clean and sanitary work station, contributing to hygienic dining environment.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Prepared salads, soups and sandwiches for customers.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
Personal Care Worker
Hildebrand Home Care
Pueblo, CO
04.2021 - 04.2023
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Enhanced client satisfaction by providing personalized care and attention to their daily needs.
- Assisted with daily living activities, running errands, and household chores.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Education
High School Diploma
Goal Academy
Pueblo05-2020
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Cash handling
- Reliability and punctuality
- Time management skills
- Dependability and reliability
- Honest and dependable
Languages
English
Native or Bilingual
Timeline
Cashier
Shell Gas Station
06.2023 - Current
Sandwich Artist
SUBWAY®Restaurants
01.2023 - 06.2023
Personal Care Worker
Hildebrand Home Care
04.2021 - 04.2023
High School Diploma
Goal Academy