Heaven McQueen
Fort Lauderdale,FL
Summary
Proactive and results-oriented professional with experience at Broward Health, excelling in patient scheduling and communication. Demonstrated ability to enhance customer loyalty through empathetic service and effective problem-solving. Skilled in multitasking and organization, ensuring seamless operations and a positive first impression.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Broward Health
02.2023 - 01.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Customer Service Representative
Publix
02.2020 - 03.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Piper High School
8000 Nw 44th St Sunrise Fl 3335106.2021
Skills
Patient scheduling
Time management
Organization
Technical skills
Problem solving
Multitasking
Answering phones
Communication
Certification
CPR
BLS
Timeline
Front Desk Receptionist
Broward Health
02.2023 - 01.2025
Customer Service Representative
Publix
02.2020 - 03.2023
Piper High School
Similar Profiles
Linda HopkinsLinda Hopkins
Medical Assistant at Broward HealthMedical Assistant at Broward Health
Sharon CortezSharon Cortez
clinical experience at Broward Healthclinical experience at Broward Health
Nadia MaldonadoNadia Maldonado
Maternal Fetal Medicine RN at Broward HealthMaternal Fetal Medicine RN at Broward Health
Jonathan RobertJonathan Robert
Staff Registered Nurse, CVICU at Broward HealthStaff Registered Nurse, CVICU at Broward Health
Jaime UrbinaJaime Urbina
Warehouse Worker at Invicta Watch GroupWarehouse Worker at Invicta Watch Group