Heaven Moss
Tacoma,Washington
Summary
Results-driven professional with over eight years of experience in property management, specializing in financial and analytical operations. Proven track record in optimizing property performance through strategic financial planning, budgeting, and forecasting. Adept at analyzing market trends, managing operating expenses, and driving profitability while ensuring the highest levels of resident satisfaction. Experienced in leading teams, enhancing operational efficiency, and implementing innovative solutions to complex challenges.
Overview
8
8
years of professional experience
Work History
Community Manager
Plenty Of Places
10.2023 - 06.2024
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Monitored community activities and maintained compliance with relevant laws, regulations and codes.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
Medicare Insurance Agent
Health Insurance Associates
05.2023 - 09.2023
- Conducted thorough needs assessments for each client, identifying suitable plan options based on individual requirements and financial capabilities.
- Educated potential customers through community outreach events, increasing awareness of available Medicare insurance options.
- Enhanced client satisfaction by providing knowledgeable guidance on Medicare plan options and enrollment procedures.
- Leveraged strong problem-solving skills to address complex client inquiries and resolve issues in a timely manner.
New Car Sales Consultant
Emich Kia
05.2022 - 05.2023
- Closed sales with persuasive communication skills, leveraging knowledge of consumers, financing, and vehicles to lock in deals.
- Managed and analyzed customer data using CRM software to track performance metrics, identify customer needs, and tailor sales strategies.
- Analyzed customer behavior and market data to identify issues in sales processes, leading to targeted solutions and improved customer satisfaction.
- Conducted thorough vehicle walkarounds, highlighting key features to potential buyers and demonstrating value.
Multi Site Community Manager
Altitude & The Ridge at Lowry
06.2021 - 05.2022
- Monitored market trends to establish competitive rental rates while maintaining profitability for owners.
- Ensured compliance with local regulations and industry best practices through ongoing education and training initiatives.
- Analyzed monthly financial statements to identify areas for improvement or growth opportunities within the portfolio of managed properties.
- Managed budgets, financial reports, and rent collection for multiple properties, ensuring fiscal responsibility.
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
Community Manager
The Preserve At Rock Springs
09.2018 - 05.2021
- Produced reports about community activities to keep owners, investors, and the management group informed.
- Implemented analytics tools to track community performance, identifying areas for improvement and adjusting strategies accordingly.
- Handled vendor relations, including contract monitoring and timely payments.
- Developed and executed marketing strategies, including market analysis and online property listings.
- Led recruitment, hiring, and performance feedback processes, fostering a service-oriented community.
- Managed property operations, addressing safety hazards, maintenance needs, and landscaping issues.
Leasing and Marketing Consultant
The Village At Silver Ridge
03.2016 - 07.2017
- Converted inquiries into tours at high rates, fielding telephone, email and in-person requests with persuasive communication style and strong sales abilities.
- Boosted leasing and renewal revenue through the implementation of innovative promotional strategies and events.
- Enhanced customer engagement with effective social media management and content creation.
- Conducted thorough market research to identify emerging trends and inform strategic decision making.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
Education
Bachelor of Science - Business Administration, Human Resources
Colorado Technical University
Colorado Springs, CO06.2025
Associate in Applied Science - Business Administration
Western Wyoming Community College
Rock Springs, WY12.2022
Skills
- CRM Software
- MS Office Suite
- Financial budgeting and reporting
- Data Analysis
- Compliance
- Audit reporting
- Accounting Principles Familiarity
Timeline
Community Manager
Plenty Of Places
10.2023 - 06.2024
Medicare Insurance Agent
Health Insurance Associates
05.2023 - 09.2023
New Car Sales Consultant
Emich Kia
05.2022 - 05.2023
Multi Site Community Manager
Altitude & The Ridge at Lowry
06.2021 - 05.2022
Community Manager
The Preserve At Rock Springs
09.2018 - 05.2021
Leasing and Marketing Consultant
The Village At Silver Ridge
03.2016 - 07.2017
Bachelor of Science - Business Administration, Human Resources
Colorado Technical University
Associate in Applied Science - Business Administration
Western Wyoming Community College
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