Heaven Nguyen
Tomball,TX
Summary
Customer-focused professional with experience handling high-volume inquiries, resolving issues and maintaining strong client relationships. Skilled in communication, order processing, and using computer systems to support daily operations. Seeking a Customer Service Representative role to apply problem solving and organizational skills in a fast-paced environment.
Overview
14
14
years of professional experience
2
2
Certifications
Work History
General Manager
Scholz Restaurant Enterprise, LLC
Tomball, Texas
03.2022 - Current
- Manage a team of 45+ employees
- Increased annual customer satisfaction scores by 23%
- Decreased stat loss by 1.3%
- Trained new employees and mentored team members for advancement to management
- Maintained food quality, cleanliness, and customer satisfaction standards
- Ensured compliance with health and safety regulations throughout the establishment.
- Coordinated vendor relationships to secure quality supplies at competitive prices.
- Analyzed customer feedback to improve service quality and dining experience.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
Department Manager / Shift Manager / Grill Manager
McDonald's
Tacoma, Washington
08.2012 - 11.2021
- Managed daily operations and ensured compliance with company policies.
- Trained and developed staff to enhance service quality and efficiency.
- Oversaw inventory management and maintained stock levels effectively.
- Coordinated scheduling to optimize labor and boost team productivity.
- Monitored food safety standards and ensured consistent product quality.
- Resolved customer complaints promptly and professionally to foster strong client relationships.
- Handled shift overstock, restocking, and inventory control.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Followed safety protocols and company processes and procedures.
- Performed opening and closing duties as part of management team and handled cash management.
Education
Associate of Applied Science - Computer Science
Lone Star College
Houston, TX06-2027
Skills
- Technical support
- Customer service
- Leadership and team building
- Project management
- Employee training and development
- Hiring and scheduling
- Customer retention
- P&L oversight
- Inventory control
- Human resources management
Certification
Hamburger University - Certified General Manager
Affiliations
Volunteer, Food bank - Tacoma, WA 2011-2012
Timeline
General Manager
Scholz Restaurant Enterprise, LLC
03.2022 - Current
Department Manager / Shift Manager / Grill Manager
McDonald's
08.2012 - 11.2021
Associate of Applied Science - Computer Science
Lone Star College