Heaven Stangvill
Rocky Point,NC
Summary
Dynamic and dedicated professional with extensive experience in customer service at The Little Dipper Fondue. Proven ability to multitask effectively while maintaining a clean and safe environment. Skilled in POS systems and committed to enhancing guest experiences through patience and empathy, ensuring high customer satisfaction and repeat business.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Hostess
The Little Dipper Fondue
12.2022 - 07.2023
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintain an organized and clean host stand, restrooms and dining areas are readily available and presentable
- Adhere to safety and health regulations, ensuring the restaurant maintains a clean and safe environment for guests and staff
- Perform thorough cleaning of assigned areas, including dusting, mopping, vacuuming and sanitizing surfaces
- Conduct inspections of rooms and public areas to ensure cleanliness and adherence to quality standards
Line Cook/ Cashier
Roll On In
05.2022 - 09.2022
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Follow safety and sanitation protocols to minimize hazards and ensure a safe working environment
- Monitor and manage cleaning supplies and equipment, ensuring adequate stock levels and report shortages to supervisor
Education
High School Diploma -
Pender Innovative Learning Academy
Rocky Point, NC01-2023
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- POS System
- Guest Services
Certification
Adult and Pediatric First Aid/CPR/AED certification
Timeline
Hostess
The Little Dipper Fondue
12.2022 - 07.2023
Line Cook/ Cashier
Roll On In
05.2022 - 09.2022
High School Diploma -
Pender Innovative Learning Academy
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