Summary
Overview
Work History
Education
Skills
About me :)
Timeline
Generic

Heaven Sullivan

Chicopee,MA

Summary

Proven track record in enhancing customer satisfaction and loyalty at Stop And Shop Supermarket, adept in cash handling and conflict resolution. Demonstrated ability to mentor staff and improve team performance, ensuring operational excellence. Skilled in fostering positive customer relations through exceptional service and empathy. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

Overview

3
3
years of professional experience

Work History

Cashier

Stop And Shop Supermarket
06.2023 - 12.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Sandwich Artist

SUBWAY®Restaurants
06.2021 - 11.2021
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.
  • Maintained a clean and organized workspace, adhering to strict sanitation standards.
  • Collaborated with team members to maintain a smooth workflow during busy hours.
  • Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
  • Prepared and served hot and cold sandwiches based on customer preferences.
  • Trained new employees on company policies and procedures, contributing to overall team performance and growth.
  • Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
  • Restocked and rotated stock in display case to mitigate stock loss.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Monitored inventory and requisitioned low-stock items.
  • Executed sandwich artistry duties with very low occurrence of errors.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Accurately operated cash register to process customer payments.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Prepared salads, soups and sandwiches for customers.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.

Education

High School Diploma -

Belchertown High School
Belchertown, MA

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Reliability and punctuality
  • Customer Relations
  • Written and verbal communication
  • Conflict Resolution
  • Cash Handling

About me :)

A kind soul, absolute animal lover and caretaker. Ive always had a passion for helping and my dream goals in life since Iwas little was to make a difference in the world. Ive been a babysitter and animal caretaker and ever since i was old enough to. Ive grown up with many siblings and foster siblings who ive cared for. Growing up Ive always had animals nd always cared for them from everything from reptiles to donkeys. I plan to go to college for Social Work of some sort. Helping people is my specialty and im very charismatic and creative. I can be shy at first but once you im comfortable im and bubbly.

Timeline

Cashier

Stop And Shop Supermarket
06.2023 - 12.2023

Sandwich Artist

SUBWAY®Restaurants
06.2021 - 11.2021

High School Diploma -

Belchertown High School

Similar Profiles

CREATE PROFILE
Heaven Sullivan