Heaven Swales
Bridgeport
Summary
Dynamic professional with a strong background in customer service and clinical care, honed at Bridgeport Pediatrics and Dave’s Famous T&l Hotdog. Proven ability to collaborate effectively with teams, manage cash handling with precision, and deliver compassionate patient education. Committed to enhancing patient outcomes through quality care and effective communication.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Cashier
Dave’s Famous T&l Hotdog
Bridgeport, WV
03.2025 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Learned duties for various positions and provided backup at key times.
- Handled cash with high accuracy and took care to check bills for fraud.
Nurse Aide Trainee
Clarksburg Healthcare Center
Clarksburg, WV
01.2026 - 05.2026
- Assisted with daily living activities to enhance patient comfort and well-being.
- Monitored vital signs and reported changes in patient conditions to nursing staff.
- Maintained cleanliness and organization of patient care areas to ensure safety standards.
- Provided emotional support and companionship to residents, fostering a positive environment.
- Implemented infection control measures, contributing to overall health safety in the facility.
- Improved patient comfort by providing compassionate and attentive care during daily activities.
- Maintained hygienic and organized environments for patients, performing regular cleanings and bed linen changes.
- Developed strong rapport with patients by actively listening to concerns or requests, demonstrating empathy in all interactions.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
Clinical Nurse
Bridgeport Pediatrics
Bridgeport, WV
03.2025 - 05.2025
- Maintained strong working relationships with physicians and ancillary staff, fostering a collaborative approach to patient care delivery.
- Responded to patient emergencies to provide prompt and correct intervention .
- Educated patients and families to increase understanding of condition and best ways to manage.
- Collaborated with interdisciplinary teams for optimal patient outcomes and efficient care coordination.
- Participated in quality improvement initiatives to improve patient care outcomes.
- Demonstrated knowledge of technical procedures and proper equipment use.
- Maintained patient confidentiality by protecting unauthorized access to personal information.
- Hearing and vision screenings
- Cleaning exam rooms
- Taking vitals
Education
No Degree -
Bridgeport High School
Bridgeport, WV05.2026
No Degree - Nursing Aide in Training
United Technical Center
Clarksburg Wv 05.2026
No Degree - Medical Assistant in Training
United Technical Center
Clarksburg, WV05.2025
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Money handling
- Written and verbal communication
- Complex Problem-solving
- Honest and dependable
- Dependability and reliability
- Basic math
- Care coordination
- Clinical judgment
- Pediatric care
- Patient testing
- Disease prevention
- Nurse training
- Decision-making
- Patient care
- Feeding assistance
- Basic life support
- Transfer techniques
- Catheter care
- CPR certification
Certification
- CPR certified
- First aid certified
- food handlers card
Timeline
Nurse Aide Trainee
Clarksburg Healthcare Center
01.2026 - 05.2026
Cashier
Dave’s Famous T&l Hotdog
03.2025 - Current
Clinical Nurse
Bridgeport Pediatrics
03.2025 - 05.2025
No Degree -
Bridgeport High School
No Degree - Nursing Aide in Training
United Technical Center
No Degree - Medical Assistant in Training
United Technical Center
Goals
My goal is to start my education at Pierpont Community and Technical College, where I plan to spend two years working toward my associate’s degree. Beginning at Pierpont will allow me to build a strong academic foundation while preparing for the next step in my education. After completing my associate’s degree, I plan to transfer to West Virginia University and continue my studies for another two years to earn my bachelor’s degree. Earning my bachelor’s degree will help prepare me for the long journey toward medical school and becoming a neonatologist. My ultimate goal is to become a neonatologist so I can care for newborn babies, especially those who are premature or need specialized medical attention, and make a meaningful difference in their lives and the lives of their families.
Key skills that have been worked on
Practiced clinical skills including vital signs, injections, and phlebotomy.
assisted with patient assessments and minor procedures in clinical settings.
emphasized confidentially infection control and HIPAA compliance.
strengthened communication, professionalism, and teamwork.
assisted feeding, handwashing, moved residents up in bed,
passing drinks, passing trays, passed ice, bed making, observing ostomy,
changing brief, Peri care, emptied urinal, shower