Summary
Overview
Work History
Education
Skills
Timeline
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Heaven Wesley

Hartsville,SC

Summary

Dynamic and results-driven professional with a proven track record at Hot Spot, excelling in customer service and sales strategies. Adept at enhancing customer experiences and resolving issues efficiently, leveraging strong problem-solving skills and cash handling expertise to drive satisfaction and loyalty. Reliable team player committed to achieving outstanding results.

Overview

8
8
years of professional experience

Work History

Sales Associate

Hot Spot
03.2025 - 11.2025
  • Assisted customers with product selection and inquiries, enhancing overall shopping experience.
  • Processed transactions accurately and efficiently using point-of-sale systems.
  • Maintained product displays and inventory organization to optimize store layout.

Work From Home Agent

HGS
01.2018 - 09.2020
  • Assisted customers with inquiries and resolved issues efficiently using CRM software.
  • Adapted quickly to new procedures and tools, enhancing service delivery quality.
  • Collaborated with team members to optimize workflows and improve customer satisfaction ratings.

Receptionist

Tommy’s Car Bath
07.2017 - 08.2020
  • Managed front desk operations, ensuring efficient check-in and check-out processes.
  • Provided exceptional customer service to visitors, addressing inquiries and resolving issues promptly.

Education

High School Diploma -

Hartsville High School
Hartsville, SC

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Exceptional customer service
  • Relationship building
  • Outgoing personality
  • Cash handling
  • Money handling
  • Flexible schedule
  • Verbal/written communication
  • Cash register operation
  • Stocking and receiving
  • Cash handling accuracy
  • Client service
  • Conflict resolution
  • Store opening and closing
  • Sales expertise
  • Product sales
  • Customer needs assessment
  • Complex Problem-solving
  • Sales strategies
  • POS system operation
  • Meeting deadlines
  • Upselling
  • Retail store operations
  • Adapt to diverse groups
  • Cleaning techniques
  • Guest relations
  • Sales training

Timeline

Sales Associate

Hot Spot
03.2025 - 11.2025

Work From Home Agent

HGS
01.2018 - 09.2020

Receptionist

Tommy’s Car Bath
07.2017 - 08.2020

High School Diploma -

Hartsville High School