Summary
Overview
Work History
Education
Skills
Timeline
Generic

HEAVEN GERSTNER

Universal City,TX

Summary

Detail-oriented information specialist with over 4 years of experience providing timely and confidential customer assistance in a fast-paced environment. Proficient in various software including MS Office, NextGen (EHR), Outlook, Teams, Paycom, Webex, Avaya, and internal network systems. Passionate about delivering exceptional service and ensuring seamless information flow for optimal customer satisfaction.

Overview

8
8
years of professional experience

Work History

Video Repair Specialist

Spectrum
05.2025 - Current
  • Ensured high-quality customer assistance through phone support for services and equipment.
  • Many duties currently include but are not limited to problem solving, information providing, setting appointments, escalations, data reading/entry, equipment maintenance, taking payments, order entry.
  • Collaborated with support teams to address customer concerns and improve satisfaction.

Health Information Specialist

NORTHEAST OBGYN
03.2021 - 04.2025
  • Delivering customer service to patients and processing their FMLA and HIPPA documents with accuracy and time efficacy.
  • Handled advanced reports to facilitate communication regarding patient records.
  • Downloaded and organized documents from patients, doctors, vendors, and insurances for clinic database.
  • Streamlined supply ordering, scheduled appointments efficiently, and ensured accurate payment handling.

Office Assistant ll

CONSULTANTS IN WOMEN'S HEALTH
08.2017 - 02.2021
  • Streamlined supply management by aligning inventory replenishment with workplace needs.
  • Coordinated communication between patients, vendors, and medical staff.
  • Scheduling and compiling small daily reports on custom medical office software including Microsoft word, Outlook, and NextGen (EHR).

Education

Psychology

Our Lady of the Lake University
San Antonio, TX
08.2016

Diploma - undefined

James Madison High School
06.2016

Skills

  • Fast learner
  • Excellent communication skills
  • Dedicated
  • Data entry
  • Customer service
  • Bookkeeping
  • Order entry
  • Scheduling appointments
  • Office organization

Timeline

Video Repair Specialist

Spectrum
05.2025 - Current

Health Information Specialist

NORTHEAST OBGYN
03.2021 - 04.2025

Office Assistant ll

CONSULTANTS IN WOMEN'S HEALTH
08.2017 - 02.2021

Diploma - undefined

James Madison High School

Psychology

Our Lady of the Lake University

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