HEAVENLY HINES
Dolton,USA
Summary
Professional with strong background in case management, security, and youth impact prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.
Overview
10
10
years of professional experience
Work History
Case Manager
Community Care Systems, Inc.
01.2024 - Current
- Conduct client assessments and develop individualized care plans to improve well-being.
- Coordinate services with healthcare providers and community agencies, ensuring timely access to resources.
- Monitor ongoing cases and adjust management strategies based on client needs.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
Armed Security Officer (Internship)
Global Security Group
04.2021 - 12.2023
- Prepared detailed incident reports documenting security breaches or unusual occurrences.
- Collaborated with management to assess risks and improve security strategies effectively.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Completed full building and grounds patrols to spot and investigate concerns.
- Performed routine inspections of security equipment, identifying maintenance needs to prevent system failures.
- Maintained confidentiality to protect sensitive information and prevent harmful release of information.
- Checked personnel ID badges and issued temporary credentials to visitors.
- Enhanced security by conducting thorough patrols and monitoring CCTV systems for suspicious activity.
Youth Mentor Volunteer
Boys and Girls Club
04.2021 - 09.2021
- Promoted student engagement through innovative programs and effective classroom management.
- Mentored youth through individualized guidance and support in personal development.
- Developed engaging activities that fostered teamwork and communication among youth.
- Provided a safe, supportive environment encouraging open dialogue and expression.
- Evaluated program outcomes to implement improvements for future initiatives.
- Encouraged healthy decision-making by providing resources on nutrition, exercise, stress management, and mental health practices.
After-school Tutor
America Reads
09.2020 - 04.2021
- Developed personalized lesson plans to enhance student understanding and engagement.
- Facilitated one-on-one tutoring sessions in various subjects, improving academic performance.
- Employed diverse teaching strategies to accommodate different learning styles and needs.
- Assessed student progress regularly, providing constructive feedback for continuous improvement.
- Collaborated with parents and teachers to create supportive learning environments for students.
Cashier/Stocker
Walmart Store
01.2016 - 08.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers in locating products, enhancing overall shopping experience.
- Trained new cashiers on register procedures and customer service standards.
- Implemented strategies to reduce wait times at checkout, improving customer satisfaction.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Bachelor of Science - Law Enforcement Administration, Sociology
Western Illinois University
Macomb, IL05.2022
Bachelor of Science -
Galesburg High School
Galesburg, IL05.2018
Skills
- Time management
- Organization and multitasking
- Documentation and reporting
- Relationship building
- Email and telephone etiquette
- Care coordination
- Community resources
- Critical thinking
- Data entry and analysis
- Crisis intervention
- MS office
- Referral coordination
- Home visits and inspections
- Medical records management
- Financial data entry
- Help desk support
Timeline
Case Manager
Community Care Systems, Inc.
01.2024 - Current
Youth Mentor Volunteer
Boys and Girls Club
04.2021 - 09.2021
Armed Security Officer (Internship)
Global Security Group
04.2021 - 12.2023
After-school Tutor
America Reads
09.2020 - 04.2021
Cashier/Stocker
Walmart Store
01.2016 - 08.2020
Bachelor of Science - Law Enforcement Administration, Sociology
Western Illinois University
Bachelor of Science -
Galesburg High School