Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
Timeline
Generic

Heavenly Tuputala

Auburn

Summary

I am a 21 year old Polynesian woman. I am a dedicated and detail-oriented professional with a strong passion for sports operations. I am seeking an Operations Intern position with the Seattle Seahawks. Adept at coordinating logistics, supporting game-day operations, and assisting with administrative tasks to ensure seamless team and facility management. Eager to contribute a strong work ethic, organizational skills, and a commitment to excellence in a fast-paced sports environment.

Overview

4
4
years of professional experience

Work History

Front Desk Agent

Cedarbrook Lodge
SeaTac
05.2024 - Current
  • Collaborated with colleagues to ensure smooth operations of front desk area.
  • Processed payments accurately and efficiently.
  • Verified customer credit to establish payment method for accommodations.
  • Resolved customer complaints promptly and courteously.
  • Verified accuracy of room rates and other charges during check-in process.
  • Scheduled reservations for groups and special events.
  • Maintained cleanliness of lobby area at all times.
  • Performed bookkeeping activities to balance accounts and conduct nightly audits.
  • Provided excellent customer service while upholding company policies.
  • Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
  • Addressed customer needs in a timely manner.
  • Answered phones, responded to inquiries, and took messages.
  • Assisted guests at check-in, providing information on various services within hotel.

Superbowl Team Member

Superbowl
Las Vegas
02.2024 - 02.2024
  • Assisted newly hired team members by explaining company procedures and safety requirements.
  • Worked with kids and older people to provide an exceptional and enjoyable service for all.
  • Helped set up the games, and managed each station..
  • Rotated through series of different stations based on team needs.
  • Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
  • Effectively communicated with our leaders to maximise customer satisfaction.

Owner

Myself
Auburn
06.2023 - 09.2023
  • I started my own small business and sold musubis and pies in order to pay for my club volleyball.
  • I went around my neighborhood and sold them door-to-door.
  • I sold at my church.
  • I hired my brother for the summer to assist with the production process of the food.
  • Handled all the cash and payments effectively.
  • Delivered to homes.
  • Restocked the inventory when we were getting low.
  • Implemented quality assurance processes to ensure product excellence.

Team Member

Fieldhouse Social
Auburn
06.2022 - 10.2022
  • Participated in regular training sessions to improve product knowledge and service skills.
  • Reffed volleyball matches.
  • Assessed company operations for compliance with safety standards.
  • Worked hard to learn required tasks quickly to maximize performance
  • Maintained a clean and organized work area throughout shift.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Identified needs of customers promptly and efficiently.

Cashier

Panda Express
Auburn
06.2021 - 09.2021
  • Answered customer inquiries regarding store policies and procedures.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Counted and balanced cashier drawers.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Collected payments and provided accurate change.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Balanced daily transactions on a computerized point-of-sale system.

Education

Some College (No Degree) - Business Administration And Management

University of Washington
Tacoma
06-2026

Some College (No Degree) - Business Administration

Willamette University
Salem, OR
08-2024

Skills

  • Problem-solving skills
  • Fast learner
  • Time management
  • Hospitality services
  • Communication skills
  • Strong writing skills
  • Business Administration and Management major for 3 years
  • Door-to-door sales
  • Experience with PowerPoint, Excel, Photoshop, and Microsoft
  • Athlete and is familiar with the lifestyle and needs of athetes
  • Accounting
  • Marketing
  • Team player

Affiliations

  • Athlete (Volleyball Player)
  • Singer for my church's praise and worship team.
  • Helped coach young girls volleyball.
  • Team captain for 5 years.
  • Caregiver for my grandma.

Accomplishments

  • Honors student all 4 years of high school.
  • Honors society in college.

Languages

Samoan
Professional

Timeline

Front Desk Agent

Cedarbrook Lodge
05.2024 - Current

Superbowl Team Member

Superbowl
02.2024 - 02.2024

Owner

Myself
06.2023 - 09.2023

Team Member

Fieldhouse Social
06.2022 - 10.2022

Cashier

Panda Express
06.2021 - 09.2021

Some College (No Degree) - Business Administration And Management

University of Washington

Some College (No Degree) - Business Administration

Willamette University

Similar Profiles

CREATE PROFILE
Heavenly Tuputala