Heba Al-Sheblawy
Seattle
Summary
Dedicated professional with expertise in customer service, adept at multitasking and effective time management. Committed to delivering exceptional customer experiences that foster loyalty and satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Courtesy Clerk
Trader Joe’s
Burien
05.2023 - 11.2023
- Provided exceptional customer service by greeting and assisting customers throughout their shopping experience at Trader Joe's.
- Assisted with stocking shelves and rotating products to guarantee freshness and accessibility of items.
- Collaborated with team members to quickly address and resolve customer inquiries and complaints, ensuring satisfaction.
- Demonstrated flexibility by adapting to various roles within the store as needed, contributing to the team's overall performance.
Volunteer
White Center Food Bank
Seattle
03.2021 - 05.2023
- Maintained accurate inventory records of food donations and distributions to ensure consistent stock levels.
- Assisted clients in selecting and gathering essential grocery items with empathy and efficiency.
- Engaged with diverse community members, providing support, and respectful service in a fast-paced environment.
- Collaborated with staff and fellow volunteers to organize food drives and improve operational flow.
- Organized food distribution events for community members in need.
- Assisted in sorting and packing food donations for efficient delivery.
- Collaborated with team members to maintain a clean work environment.
Education
Bachelor of Arts - Multilingual/Language Education
University of Washington
Seattle, WA06-2028
Skills
- Customer service
- Teamwork
- Time management
- Conflict resolution
- Inventory management
- Multitasking
- Communication
- Adaptable
- Team collaboration
- Guest greeting
Certification
- CPR Certification, Red Cross 2023
Accomplishments
- Dean’s List: Winter 2025, Spring 2025
Timeline
Courtesy Clerk
Trader Joe’s
05.2023 - 11.2023
Volunteer
White Center Food Bank
03.2021 - 05.2023
Bachelor of Arts - Multilingual/Language Education
University of Washington
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