Hector Divino
Sherwood,AR
Summary
Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Office Manager
Cabot Foot Clinic
Cabot , AR
2007.07 - 2023.09
- Reviewed files and records to obtain information and respond to requests.
- Used judgment and initiative in handling confidential matters and requests.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Reviewed completed work to verify consistency, quality and conformance.
- Managed office inventory and placed new supply orders.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Maintained filing system for records, correspondence and other documents.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Satellite Installation Technician
Direct TV
Sherwood , AR
2006.02 - 2007.06
- Maintained a safe working environment by following all safety protocols and procedures.
- Tested repaired, newly installed or updated equipment to drive proper function and conformance to specifications.
- Diagnosed and troubleshot any problems with existing systems.
- Managed fast-paced daily workload of appointments at residential and business locations.
- Provided technical support to customers regarding installation issues.
- Configured remote control devices such as universal remotes or IR blasters.
- Performed advanced troubleshooting and diagnostic procedures to find root causes and devise corrections.
- Tested system performance for accuracy and reliability.
- Adhered strictly to company policies related to customer service satisfaction levels.
- Gained customer approval of installation specifics, including dish location, before beginning work.
Information Associate
Baptist Health Medical Center
Little Rock , AR
2003.11 - 2006.05
- Managed electronic health record quality assurance processes by organizing and handling requests for medical records and charts.
- Pulled patient records and transferred information to appropriate parties.
- Safeguarded medical records to maintain patient confidentiality.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Handled incoming calls and directed callers to appropriate department or employee.
- Set up patient charts and documented information in various company software.
- Maintained positive working relationship with fellow staff and management.
- Worked with Baptist Health EHR system to input, organize and manage more than 20 charts each day.
- Worked with speed, efficiency and accuracy to process documentation and complete projects.
Education
BBA - Marketing
University of Arkansas At Little Rock
Little Rock, AR2001-12
Skills
- Multitasking
- Computer Skills
- Interpersonal Communication
- Cultural Awareness
- Friendly, Positive Attitude
- Customer Service
- Organization and Time Management
- Teamwork and Collaboration
Certification
- Arkansas Department of Health - Limited Licensed Technologist License
Accomplishments
- Honorable Discharge from United States Navy Reserves
References
References available upon request.
Timeline
Office Manager
Cabot Foot Clinic
2007.07 - 2023.09
Satellite Installation Technician
Direct TV
2006.02 - 2007.06
Information Associate
Baptist Health Medical Center
2003.11 - 2006.05
BBA - Marketing
University of Arkansas At Little Rock
- Arkansas Department of Health - Limited Licensed Technologist License
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