HECTOR M. PEREZ
New York,NY
Summary
Seasoned Patient Access Supervisor with comprehensive background in healthcare administration and patient services. Strengths include streamlining operational processes, enhancing team performance, and ensuring high levels of patient satisfaction. Notable for implementing effective strategies to improve workflow efficiency and overall productivity. Previous work has consistently resulted in improved patient experiences and more efficient operations.
Overview
1
1
Certification
24
24
years of professional experience
Work History
Patient Access Supervisor
New York Presbyterian Hospital
New York, NY
10.2024 - Current
- Supervise and guide patient access staff, including patient registration and central scheduling
- Ensure accuracy and efficiency, and a positive patient experience
- Collaborated with departments to secure timely and accurate financial clearance for patient visits.
- Resolved patient and staff issues promptly to maintain a positive service environment.
- Planning, assigning, and directing work; evaluating performance; and addressing employee concerns.
- Supported, mentored, and trained new and existing staff daily to enhance team competency.
- Ensures staff are properly trained on procedures and policies
Uber Driver
Uber Technologies, Inc.
06.2023 - Current
- Communicated with passengers, providing timely transportation to desired destinations, enhancing overall customer satisfaction
- Maintained vehicle in clean, excellent condition, delivering exceptional customer service and promptly resolving issues to ensure passenger comfort
- Loaded and unloaded vehicle, identified efficient routes, and maintained composure in high-pressure situations to ensure smooth rides
- Facilitated passenger convenience by efficiently loading and unloading their items, enhancing overall travel experience, identifying the most efficient routes, and demonstrating composure in high-pressure situations
- Achieved and consistently upheld a perfect 5-star rating on Uber by delivering exceptional customer service and ensuring a positive experience for each rider.
Patient Encounter Associate
Ruttenberg Cancer Center Mount Sinai Hospital
03.2024 - 06.2024
- Gathered registration and financial information for patient pre-registration
- Contributed to system development and process improvement by providing feedback to Manager on registration issues and change postings affecting operations.
- Provided detailed written documentation of financial responsibility after meeting with the patients
- Updated staff on changes to patients' financial requirements to ensure accurate processing and communication.
- Processed patient co-payments and provided receipts following established cash-control guidelines.
- Verified scheduled appointments by calling patients at home to verify scheduled and canceled appointments for accuracy.
- Participated in system development and process improvement by providing feedback to Manager regarding issues in registration and change posting that impact negatively on operations
- Completed required procedures to ensure patient treatment was delivered promptly.
Event Coordinator
Pote Conga Events LLC
New York, NY
02.2014 - 01.2024
- Organize and plan live events/performances, negotiate contracts with artists/managers and different venues
- Developed marketing content to enhance brand awareness for upcoming events across television, radio, and social media
- Coordinated stage staff and secured equipment including lighting, sound systems, and sound engineer
- Maintained accurate financial records through bookkeeping practices, processing invoices, receipts, and payments
- Strategize events, schedules, and ticket prices for customers with varying degrees of knowledge
- Develop and foster positive relationships with crew members, performers, and venue personnel
- Operated cash register to process customer transactions efficiently for accurate sales processing and credit card machine; processed refunds.
- Cultivated strong relationships with crew members, performers, and venue personnel to ensure seamless event execution
Patient Financial Advisor
New York Presbyterian Hospital
New York, NY
03.2014 - 07.2023
- Performed comprehensive financial screening of medical, professional, rehabilitation, home health and prescription drug benefits following the initial authorization clearance
- Conducted preliminary financial screening to identify red flags before consultation, advising patients on findings to ensure informed discussions
- Reviewed new patient insurance for authorization or referral requirements
- Provided detailed written documentation of financial responsibility after meeting with the patients
- Documented patient financial responsibility in detail following consultations, enhancing transparency and understanding of obligations
- Kept appropriate staff apprised of all changes to patients' financial requirements
- Facilitated onboarding process for new hires, ensuring smooth integration into the team and organization.
Executive Assistant/Security Supervisor
United Palace
New York, New York
04.2003 - 02.2014
- Provided high-level administrative support by handling information requests, arranging conference calls and scheduling meetings
- Coordinated office support services, including record keeping, bookkeeping, supply ordering, and housekeeping, ensuring smooth operations
- Prepared reports, memos, letters, PowerPoint presentations and other documents, using MS Word, MS Excel, MS PowerPoint and other internal databases
- Conducted research, compiled data, and prepared documents for executive and board presentations, facilitating informed decision-making
- Maintained confidentiality by managing private documents and exercising discretion in discussions.
- Supported Bishop Jack L. Bomar in revitalizing united palace cathedral as a community-oriented ministry, enhancing community engagement
- Traveled internationally to provide funding and aid to an orphanage and meet with local community leaders to discuss organizational needs
Education
Bachelor of Business Administration BBA -
CUNY Lehman College
Bronx, NYSkills
- Patient registration
- Central scheduling
- Insurance verification
- Financial authorization
- Kronos payroll
- Evidential documentation
- Authorization review
- Patient financial counseling
Certification
- Google Coursera Online Courses & Credentials Certificate Marketing Analytics Foundation, Completed 2023-09
- Google Coursera Online Courses & Credentials Certificate in Foundations of Project Management, Completed 2022-07
- CUNY in the Heights, New York, NY Certificate in Web Development, Completed 2013-03
VOLUNTEER EXPERIENCE
Blessing Hands USA, Inc., Board Director, New York, NY, 2013-11, Present
Timeline
Patient Access Supervisor
New York Presbyterian Hospital
10.2024 - Current
Patient Encounter Associate
Ruttenberg Cancer Center Mount Sinai Hospital
03.2024 - 06.2024
Uber Driver
Uber Technologies, Inc.
06.2023 - Current
Patient Financial Advisor
New York Presbyterian Hospital
03.2014 - 07.2023
Event Coordinator
Pote Conga Events LLC
02.2014 - 01.2024
Executive Assistant/Security Supervisor
United Palace
04.2003 - 02.2014
Bachelor of Business Administration BBA -
CUNY Lehman College