HECTOR REYES
Bulverde,TX
Summary
Strategic operational leader with 20+ years of experience improving profitability and efficiency across logistics and supply chain. Proven record managing large teams and complex budgets. Operational initiatives reduced costs and improved performance metrics.
Overview
1
1
Language
1
1
Certification
19
19
years of professional experience
Work History
Startup Founder
Gigglebox Groop LLC
SAN ANTONIO, TX
01.2024 - 09.2026
- Spearheaded growth strategies, resulting in sustainable business expansion.
- Developed comprehensive business plan for successful startup launch.
- Collaborated with marketing team to scale new ventures, enhancing market visibility.
- Researched and evaluated partnerships, identifying opportunities to broaden market presence. to expand market presence.
- Facilitated cross-functional team meetings to enhance communication and cooperation. to enhance business strategies.
- Created and launched a music label, successfully releasing artist music.
BUSINESS CONSULTANT & STRATEGIS (Contractor)
COGENT ANALYTICS
REMOTE, SAN ANTONIO
01.2022 - 01.2024
- Delivered business consulting services to enterprises across industries, focusing on operations optimization, P&L management, safety training, leadership development, and M&A integration, advising large corporations and family-owned businesses to navigate complex challenges and prepare for growth or sale using EPS and IRP resources.
- Guided regional company through M&A complexities, ensuring full integration and compliance with federal regulations, preserving $500 million in critical contracts.
- Facilitated effective implementation of ERP IFS systems in businesses, improving operational efficiency and decision-making through data analytics.
REGIONAL OPERATIONS SR DIRECTOR
CAPSTONE LOGISTICS, LLC
ATLANTA, GA
01.2021 - 01.2022
- Led operations across 15 sites spanning multiple states, reporting directly to the Vice President, making strategic decisions that drove business growth, optimized operations, and maintained compliance with industry standards.
- Strategic Leadership: Directed operational strategies that improved productivity and profitability. Led weekly P&L meetings to ensure financial objectives were met and implemented cost-control measures that optimized budgetary allocations.
- Operational Excellence: Developed and introduced optimized safety measures that led to a 90% reduction in damage and incident rates. Streamlined sanitation efforts across all sites improving overall site performance.
- Client Relationship Management: Strengthened relationships with major clients, including U.S. Foods, Schneider Electric, McLane, and McKesson, aligning operational goals with client expectations through engagement with C-level executives.
- Vendor & Contract Negotiations: Negotiated favorable contracts with key vendors, decreasing expenses while maintaining service quality and improving cost efficiency.
- Quarterly Business Reviews (QBRs): Conducted in-person QBRs with senior leadership at client headquarters, presenting operational performance reports and revenue outcomes to drive strategic initiatives.
- Team Size: 3,900 employees & 12 direct reports | Budget & Revenue: ~$900 million
PRINCIPAL
THE RAF DISPATCH COMPANY
PHOENIX, AZ
01.2015 - 01.2021
- Founded and built a niche fleet management business, delivering essential services including operations management, driver recruitment, load acquisition, and compliance for small and medium-sized trucking companies. Developed an agile, efficient operation that provided significant client value and established RAF as an industry leader.
- Fleet Size: 102 Vehicles | Budget & Revenue: $2.4 million
- Established strong relationships with major organizations, securing long-term contracts that ensured consistent revenue and access to over 500 weekly loads, driving profitable operations.
- Implemented lean principles and agile methodologies, optimizing business operations with minimal overhead while delivering a full suite of services including load acquisition, scheduling, dispatch, billing, and collections, all in strict FMCSA compliance.
- Negotiated a 7-figure sale, delivering 300% ROI for investors by facilitating acquisition of business by a major industry leader (under NDA), leveraging RAF's robust contracts and scalable business model.
REGIONAL VICE PRESIDENT
PODS MOVING & STORAGE
PHOENIX, AZ
01.2008 - 01.2015
- Recruited to transform and lead operations across 18 markets, including Phoenix, Tucson, Las Vegas, Bay Area, Albuquerque, and others, for one of the largest franchisees of PODS during its startup phase. Promoted to Regional Vice President, overseeing all aspects of operations, including P&L management, human resources, business development, marketing, and safety.
- Phoenix Operational Turnaround: Conducted a thorough P&L evaluation upon entry, identifying inefficiencies and implementing strategic changes that reversed the region's upside-down operations. Streamlined processes, reduced overhead, and revitalized the operational structure, leading to an increase in productivity and cost efficiency.
- Reduced job costs through strategic budgeting and resource management from $33 to $10.50.
- Expanded container inventory from 400 to 4,700 and increased warehouse space from 30,000 to 700,000 square feet.
- Introduced a digital radio dispatch system, resulting in reduced operational costs by $340,000 annually.
- Standardization & SOP Development: Developed and implemented standardized operating procedures (SOPs) across all markets, ensuring consistent and efficient operations.
- Innovated cross-border move strategy to offer long-haul moving services across state lines, establishing a significant revenue stream for PODS.
Education
Master of Business Operational Excellence, Operations Management and Supervision I -
University of Phoenix
Tempe, AZMaster of Business Administration I -
The Ohio State University
Columbus, OHSkills
- Data Management, SAP, Cloud Solutions, Orion, Red Prairie, Teams, Kronos, Logistics Software, Human Capital Management, Power BI, Business Analytics, Safety Compliance, Microsoft Office Suite,
- Orion
- Red Prairie
- Microsoft Office Suite
- Data decision-making
- Client relations
- Team leadership
- Financial oversight
- Entrepreneurial innovation
- Teams
Personal Information
- Driving License: Class A CDL
- Streaming music recording artist
- Music Lyricists & Producer
Certification
- OSHA 500 Certified | Class A CDL | Six Sigma Black Belt | EOS TWIC Card
CAREER HIGHLIGHTS
- Delivered 200% profit growth within 36 months by transforming operational performance, strengthening cost controls, and improving workforce productivity.
- Directed large-scale operations encompassing up to 3,900 employees and budgets exceeding $2 billion across logistics, transportation, supply chain, and business services.
- Increased workforce productivity by 25% while reducing year-over-year operating costs by 30% and cost per job by 40%.
- Led a regional operational turnaround that increased daily productivity by 600%, reduced cost per job by 68%, and improved profit margins by 30%.
- Built and scaled a national multilingual customer contact center from startup to 200 employees, supporting customers in English, Spanish, and French.
- Maintained employee attrition rates 60% below industry standards through effective leadership development, employee engagement, and workforce-management strategies.
- Founded and grew RAF Dispatch to $2.4 million in annual revenue, culminating in a seven-figure exit and a 300% return for investors.
- Successfully led operational scaling, P&L optimization, organizational transformation, and merger-and-acquisition integration initiatives.
- Influenced federal regulatory change affecting the transportation of specialized tooling through strategic industry and government stakeholder engagement.
- Ensured operational compliance with FMCSA, OSHA, and other regulatory requirements while supporting safety, service quality, and business growth.
Accomplishments
- PODS Expansive Growth: Accomplished 200% bottom line growth within 36 months, 25% daily productivity improvement, 30% lowering of YoY costs, 40% CPI reduction, and a 300+ increase in monthly moves.
- National Call Center Establishment: Built and scaled the PODS National Call Center, growing it from 0 to 200 employees, with multilingual support in English, Spanish, and French, and expanding market reach into Canadian provinces.
- Operational Transformation: Spearheaded the operational overhaul at PODS Moving & Storage, reducing cost per job by 68% and increasing daily truck productivity by 600%, resulting in a 30% boost in regional profit margins.
- Strategic Business Expansion: Scaled RAF Dispatch Co. from inception to a $2.4 million annual revenue business, successfully negotiating a 7-figure sale that delivered a 300% ROI for investors.
- Federal Regulatory Impact: Led a pivotal initiative at Seyer Group that resulted in the enactment of federal tooling transport regulations, solidifying the company's leadership in the industry.
VOLUNTEER LEADERSHIP
The Arizona Hornets, Founder & Coach, Founded and expanded the Arizona Hornets from a single team to multiple age divisions, providing over 150 underserved youth girls with access to competitive sports and personal development annually. Led coaching programs that secured NCAA Division I and II scholarships for athletes. Established key sponsorships and partnerships, enabling scholarships and quality equipment for the teams.
Languages
Spanish
Professional
Affiliations
- Successfully recorded and released my Music for steaming, member of BMI
Timeline
Startup Founder
Gigglebox Groop LLC
01.2024 - 09.2026
BUSINESS CONSULTANT & STRATEGIS (Contractor)
COGENT ANALYTICS
01.2022 - 01.2024
REGIONAL OPERATIONS SR DIRECTOR
CAPSTONE LOGISTICS, LLC
01.2021 - 01.2022
PRINCIPAL
THE RAF DISPATCH COMPANY
01.2015 - 01.2021
REGIONAL VICE PRESIDENT
PODS MOVING & STORAGE
01.2008 - 01.2015
Master of Business Operational Excellence, Operations Management and Supervision I -
University of Phoenix
Master of Business Administration I -
The Ohio State University