HECTOR SANCHEZ-RUIZ
Greenwood Village,CO
Summary
Detail-oriented professional known for bilingual communication, accurate data entry, and responsive customer support. Offers skills in active listening, teamwork, and problem-solving, with the ability to learn new skills and contribute to a real-world work environment by identifying actionable solutions to meet current needs.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Lifetime Roofing and Siding
Denver, Colorado
07.2025 - 07.2026
- Handled customer inquiries regarding roofing and siding services, ensuring timely responses and resolution of requests.
- Verified job specifics with customers to ensure clarity before project commencement. with customers before roofing and siding work.
- Facilitated communication between sales, field crews, and office staff to ensure coordinated service delivery.
- Recorded customer information in CRM and maintained accurate service records for streamlined operations.
Data Entry Clerk
Newcomb Spring
Denver, Colorado
07.2024 - 06.2025
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Checked data entries against source documents for consistency.
- Reviewed customer records for accuracy and missing information.
- Updated existing records with new or revised information.
- Communicated with warehouse staff about order details and corrections.
Intern
Urban Land Conservancy
Denver, CO
03.2023 - 05.2023
- Conducted research on property records to inform urban land conservancy acquisition projects.
- Drafted correspondence to promote affordable housing and support land trust initiatives.
- Assisted with presentations to engage neighborhoods and nonprofits in outreach efforts.
- Recorded detailed activity logs of activities throughout internship period.
Intern
ZobeLab
08.2026 - Current
- Conducted research and organized information to facilitate effective project development.
- Supported projects utilizing digital tools and emerging AI technologies to enhance project outcomes.
- - Collaborated with team members to complete tasks and meet project deadlines.
- Adapted to evolving project requirements, enhancing technical, communication, and organizational skills.
Education
AAS - Automotive Service Technology
Arapahoe Community College
Englewood, CO05-2028
High School Diploma - STEM Focus
DSSST College View High School
Arapahoe, COSkills
- Customer support
- Customer inquiries handling
- Service resolution
- CRM data management
- Client relationship management
- Operational efficiency
- Conflict resolution
- Customer support
CORE COMPETENCIES
Bilingual (English & Spanish)
Accomplishments
- Featured on National and Colorado Public Radio for co-developing a voter-assistance AI tool
- Demonstrated discipline and teamwork as a competitive high school soccer athlete
Timeline
Intern
ZobeLab
08.2026 - Current
Customer Service Representative
Lifetime Roofing and Siding
07.2025 - 07.2026
Data Entry Clerk
Newcomb Spring
07.2024 - 06.2025
Intern
Urban Land Conservancy
03.2023 - 05.2023
AAS - Automotive Service Technology
Arapahoe Community College
High School Diploma - STEM Focus
DSSST College View High School