Hector Santiago
Davenport
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Wolfgang Puck Bar & Grill. Proven ability to enhance guest satisfaction through effective communication and multitasking in high-volume dining environments. Expertise in cash handling and menu memorization, ensuring efficient service and memorable dining experiences.
Overview
4
4
years of professional experience
Work History
Server
Wolfgang Puck Bar & Grill
11.2023 - 12.2025
- Assisted customers with menu selections and answered inquiries about food and drink offerings.
- Delivered food and beverages efficiently to ensure timely service during peak hours.
- Maintained cleanliness of dining area and adhered to health standards for food safety.
- Collaborated with kitchen staff to communicate special requests or dietary restrictions effectively.
Server
KPOT
06.2023 - 11.2023
- Delivered exceptional customer service in fast-paced dining environment, enhancing guest satisfaction.
- Managed multiple tables efficiently, ensuring timely order taking and food delivery.
- Collaborated with kitchen staff to coordinate meal preparation and special requests effectively.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Resolved customer complaints promptly, fostering positive dining experiences and repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Food Runner
Levy Restaurants
05.2023 - 05.2023
- Delivered food orders promptly to tables, ensuring customer satisfaction and efficient service flow.
- Collaborated with kitchen staff to streamline order delivery processes, enhancing overall restaurant efficiency.
- Maintained cleanliness and organization of dining area, contributing to positive guest experiences.
- Assisted servers during peak hours by managing food trays and expediting service tasks effectively.
Busser/Food Runner/Host
Delaware North
05.2022 - 05.2023
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Assisted servers with timely table resets and service support during peak hours.
- Collaborated with kitchen staff to ensure efficient food delivery and presentation.
- Monitored inventory levels of tableware and supplies, communicating needs proactively.
- Trained new bussers on operational procedures and best practices for efficiency.
- Reset and cleaned tables quickly to prepare for new customers.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
Education
High School Diploma - GED
El Redentor
Kissimmee, FL01.2020
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Customer service
- Menu memorization
- Food running
- High volume dining
- Service prioritization
- Team collaboration
- Table bussing
- Suggestive selling
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
Wolfgang Puck Bar & Grill
11.2023 - 12.2025
Server
KPOT
06.2023 - 11.2023
Food Runner
Levy Restaurants
05.2023 - 05.2023
Busser/Food Runner/Host
Delaware North
05.2022 - 05.2023
High School Diploma - GED
El Redentor