Hector Santos
Hackensack
Summary
Diligent server and Assistant General Manager with solid background in managing daily operations and team leadership. Proven ability to streamline processes and enhance customer satisfaction. Demonstrated expertise in staff training and conflict resolution.
Overview
11
11
years of professional experience
Work History
Assistant General Manager
Papillon
03.2024 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
Floor Manager
Due West
01.2022 - 03.2024
- Managed team of 16 employees to maintain smooth-running operations of shop floor.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Performed closing procedures 5 times weekly by balancing cash drawers and reconciling credit card transactions.
Server
Due West
03.2018 - 01.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Server
Fuel Grill & Juice Bar
04.2014 - 03.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Education
Associates Degree - Computer Science
Borough of Manhattan Community College
New York, NYSkills
- Staff management
- Inventory control
- Operations management
- Staff development
- Sales techniques
- Team leadership strength
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant General Manager
Papillon
03.2024 - Current
Floor Manager
Due West
01.2022 - 03.2024
Server
Due West
03.2018 - 01.2022
Server
Fuel Grill & Juice Bar
04.2014 - 03.2018
Associates Degree - Computer Science
Borough of Manhattan Community College
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