Heide Wells
Anchorage
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
27
27
years of professional experience
Work History
Operations Manager
Burlington
Anchorage
04.2025 - Current
Replenishment Manager
Michaels Arts and Crafts
Anchorage
02.2024 - 03.2025
- Coordinated with internal departments to ensure proper implementation of replenishment policies.
- Managed daily tasks related to ordering, receiving, storing, distributing, shipping, and merchandising products.
- Identified potential risks associated with supply chain activities and developed solutions accordingly.
- Maintained accurate records of all incoming shipments and monitored their progress through the distribution system.
- Resolved any issues regarding out-of-stock items or delayed shipments quickly and efficiently.
- Provided training for new staff members on operational procedures related to replenishment management.
- Ensured compliance with safety standards when handling materials in warehouse environments.
- Investigated any discrepancies between actual stock levels versus expected stock levels.
- Reviewed customer feedback on fulfillment times to monitor service level agreement performance.
- Trained and developed staff on proper receiving, processing and stocking procedures.
- Led team of inventory employees to receive and record new stock.
- Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
- Identified and resolved inventory discrepancies through root cause analysis and process improvement initiatives.
- Executed scheduled inventory cycle counts and made necessary adjustments to virtual inventory records.
- Organized and cleaned backroom and equipment to improve operations.
- Conducted regular inventory audits to verify stock levels and identify discrepancies.
- Identified opportunities to reduce cost and improve productivity.
- Implemented on-the-job training activities to cross-train employees on various tasks.
Store Manager
Barnes & Noble
Anchorage
07.2004 - 09.2023
- Recruited, trained and supervised new employees.
- Monitored inventory levels and placed orders to restock shelves.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Performed regular price checks to ensure competitive pricing.
- Established customer service standards and monitored staff compliance.
- Prepared monthly reports on sales figures, expenses, profits.
- Created weekly work schedules for store personnel.
- Planned special promotions or discounts based on market trends.
- Developed strategies to maximize sales and profitability.
- Resolved customer complaints in a timely manner.
- Assessed operational efficiency of the store's departments.
- Maintained accurate records of employee performance reviews.
- Ensured compliance with safety regulations and company policies.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Monitored employee performance and identified performance gaps for corrective action.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Evaluated store performance and incorporated feedback to implement improvement plans.
Executive Team Leader
Target
Lakewood
11.2001 - 06.2004
- Developed and implemented strategies to improve team performance, morale and engagement.
- Monitored customer feedback data to ensure that products and services are meeting consumer needs.
- Managed daily operations including budgeting, resource allocation, staffing requirements and project timelines.
- Identified areas of improvement in business operations processes, procedures and protocols.
- Resolved conflicts between employees or customers in a timely manner while preserving positive relationships.
- Facilitated collaboration between departments to maximize productivity levels across the organization.
- Reviewed job descriptions and performance evaluations of staff members to ensure accuracy.
- Implemented innovative solutions to optimize operational efficiency while maintaining high quality standards.
- Delegated work to staff, setting priorities and goals.
- Counted and balanced registers.
- Coached staff on strategies to enhance performance and improve customer relations.
- Used Point of Sale register system to complete transactions.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
Executive Team Leader
Target
Olympia
05.1998 - 06.2000
- Developed and implemented strategies to improve team performance, morale and engagement.
- Monitored customer feedback data to ensure that products and services are meeting consumer needs.
- Managed daily operations including budgeting, resource allocation, staffing requirements and project timelines.
- Identified areas of improvement in business operations processes, procedures and protocols.
- Resolved conflicts between employees or customers in a timely manner while preserving positive relationships.
- Facilitated collaboration between departments to maximize productivity levels across the organization.
- Analyzed financial statements to identify potential risks or opportunities for growth.
- Reviewed job descriptions and performance evaluations of staff members to ensure accuracy.
- Established effective communication channels throughout the executive team structure.
- Provided coaching and mentoring support to direct reports and other team members.
- Implemented innovative solutions to optimize operational efficiency while maintaining high quality standards.
- Conducted regular performance reviews with team members to assess individual strengths and weaknesses.
- Upheld open door policy to help employees feel comfortable voicing concerns.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Coached staff on strategies to enhance performance and improve customer relations.
Education
Colorado School of Mines
Golden, COSkills
- Inventory management
- Supply chain management
- Process improvement
- Data analysis
- Team building
- Customer service
- Employee training
- Operational efficiency
Timeline
Operations Manager
Burlington
04.2025 - Current
Replenishment Manager
Michaels Arts and Crafts
02.2024 - 03.2025
Store Manager
Barnes & Noble
07.2004 - 09.2023
Executive Team Leader
Target
11.2001 - 06.2004
Executive Team Leader
Target
05.1998 - 06.2000
Colorado School of Mines