Heidi Armstrong
Wrangell,AK
Summary
Motivated and energetic certified pharmacy technician with extensive experience in hospital pharmacy settings, including inpatient, outpatient, and long-term care. Proven ability to manage daily operations efficiently while maintaining confidentiality and reliability. Detail-oriented self-starter with a strong commitment to teamwork and continuous learning. Quick learner adept at adapting to new challenges and environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Lead Certified Pharmacy Technician
Wrangell Medical Center
Wrangell, AK
01.2024 - 04.2026
- Supervised pharmacy workflows, ensuring compliance with safety regulations and operational standards.
- Analyzed and restructured long-term care and inpatient pharmacy operations, focusing on enhancing efficiency and service delivery.
- Trained and mentored junior pharmacy technicians on medication dispensing processes and best practices.
- Collaborated with healthcare providers to address patient medication inquiries and enhance care delivery.
- Evaluated workflow processes, identifying opportunities for improvements in service delivery and efficiency.
- Supported management efforts to foster a positive workplace culture that prioritized teamwork, professional development opportunities, and open communication.
- Assisted in audits by maintaining meticulous records of controlled substances transactions and inventory balances.
- Maintained a clean, orderly work area in accordance with safety standards to promote a healthy work environment for employees and customers alike.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Created streamlined processes for inventory management and medication distribution.
- Established a comprehensive system for specialty medication ordering.
- Performed monthly medication reviews in long-term care to uphold quality standards
Education
Bachelor of Science -
Northwest University
Kirkland, WASkills
- HIPAA compliance
- Team collaboration
- Workflow optimization
- Pyxis system operation
- Emergency Medication Kits
- Pharmacy policy adherence
- Hospital pharmacy procedures
- Drug inventory management
- Pharmacy software proficiency
- Medication return processing
- Continuous quality improvement
Certification
- CPhT - Certified Pharmacy Technician
Techonology
EHR - Cerna. Meditec, Liberty, MILT, Pharmacy keeper
Remote Communication - Tigerconnect, Microsoft office, Google Workspace
Effectively integrating new technological solutions promptly and independently
Timeline
Lead Certified Pharmacy Technician
Wrangell Medical Center
01.2024 - 04.2026
Bachelor of Science -
Northwest University