Heidi Johnson
Lima,MT
Summary
Diligent professional with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with merchandise exchange protocols] and adaptable to new processes and procedures.
Overview
12
12
years of professional experience
Work History
Cashier
Town Pump
Dillon, Montana
07.2024 - 12.2024
- Performed other duties as assigned by management.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Helped with purchases and signed customers up for rewards program.
- Maintained work area and kept cash drawer organized.
- Helped customers find specific products, answered questions, and offered product advice.
- Verified customer age requirement for alcohol or tobacco purchases.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Followed company security procedures for handling large sums of money.
Deli Department Manager
Townpump
Dillon, Montana
07.2024 - 12.2024
- Completed regular inventories of food and material stocks.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Oversaw food preparation, production and presentation according to quality standards.
- Worked closely with upper management to develop new ideas and strategies that would improve efficiency or profits in the deli department.
- Inspected equipment regularly for any signs of wear or damage that could lead to unsafe conditions.
- Managed daily operations of the deli department including ordering, stocking, merchandising and pricing of products.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
- Assisted customers with selecting their desired items from the deli case or menu board.
- Ensured all health codes were followed by monitoring proper food handling techniques and equipment maintenance.
- Handled cashier duties when necessary such as ringing up purchases, counting money, making change.
Motel Manager
Beaverheadlodge
Dillon, Montana
04.2013 - 06.2024
- Implemented process improvements, resultingin an increase in operational efficiency.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Created and managed budgets for travel, training, and team-building activities.
- Managed team of front desk agents, supervising personnel in issue resolution.
- Mentored new employees, demonstrating best methods for servicing clients and guests.
- Managed labor and property expenses to achieve maximum flow-thru to bottom line.
- Spearheaded daily operations, ensuring optimal guest satisfaction and operational efficiency.
- Delegated work to staff, setting priorities and goals.
- Monitored the performance of all motel departments to ensure quality service.
- Handled guest complaints and issues, ensuring swift resolutions to maintain satisfaction.
- Transmitted and received messages using telephones or telephone switchboards.
- Gave clear directions to local museums, restaurants and places of interest to patrons.
- Evaluated current and planned occupancy levels, seasonal trends and upcoming special events to determine room pricing and availability
- Managed room allocations and bookings, optimizing occupancy and revenue.
- Conducted regular inspections of guest rooms and public areas to ensure high standards of cleanliness and maintenance.
Skills
- Drawer balancing
- Returns processing
- Product restocking
- Purchase assistance
- Liquor law compliance
- Point of sale proficiency
- Money handling
- Patience and empathy
- Checkout monitoring
- Training and onboarding
- Cash register operation
- Complaint resolution
- Records maintenance
- Written and verbal communication
- Merchandise exchange
- Product knowledge
- Identification checks
- Receipt handling
- Sales transactions
Timeline
Cashier
Town Pump
07.2024 - 12.2024
Deli Department Manager
Townpump
07.2024 - 12.2024
Motel Manager
Beaverheadlodge
04.2013 - 06.2024