Heidi Kim
Richmond,VA
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
Richmond Flying Squirrels
Richmond, VA
02.2026 - Current
- 15-20 hours a week whilst being a full-time student
- Practiced and developed customer service skills
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in while store was busy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions and phone calls about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Maintained inventory levels through effective stock management and organization techniques.
- Collaborated with team members to ensure store displays met merchandising standards.
Team Member
MidnightTreats
Ballston Quarter Food Court, Arlington, VA
08.2024 - 01.2025
- Independently managed opening and closing shifts lasting up to 8 hours.
- Prepared food and drinks while following allergen safety and sanitation standards.
- Operated industrial ovens and kitchen equipment in a fast-paced environment.
- Developed multi-tasking skills by handling multiple in-person and online orders
- Maintained cleanliness and completed daily inventory counts of dough and toppings.
Team Member
South Block
Ballston Quarter, Arlington, VA
05.2022 - 11.2022
- Prepared and handled food items while adhering to safety and hygiene protocols.
- Operated kitchen equipment and maintained a clean workspace.
- Delivered efficient customer service for both in-person and digital orders.
- Managed cash and digital payments and supported inventory control.
- Developed customer service skills by swapping between cashier role and bowl toppings role.
Childcare Provider
Babysitting
Gates of Ballston, Arlington, VA
12.2020 - 09.2021
- Supervised multiple children under age 13 for extended periods.
- Prepared balanced meals and assisted with academic assignments.
- Ensured child safety and responded appropriately to emergencies.
- Demonstrated responsibility, communication, and organizational skills.
Education
Bachelor of Science - Nursing
Virginia Commonwealth University (VCU)
Richmond01-2029
Advanced Diploma -
Washington-Liberty High School
Arlington, VA06-2025
Skills
- Customer Service
- Team Leadership
- Communication
- Adaptability
- Time Management
- Food Safety & Handling
- Inventory Management
- Data Analysis
- Childcare
- Microsoft Office (Word, Excel, PowerPoint)
- Python & HTML
- Money handling
- Stocking and receiving
- POS system operation
- Inventory tracking
Certification
- First Aid/CPR Certified
Languages
English
Native or Bilingual
Spanish
Limited Working
Korean
Elementary
Interests
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Music
- Supporting STEM education initiatives and mentorship programs
- Volunteering with youth sports programs as a coach
- I participate in various sports activities for physical activity, camaraderie, and personal growth
- Gym Workouts
- Reading
- Video Game Design
- Photography
- Sustainable Tech Innovations
Timeline
Sales Associate
Richmond Flying Squirrels
02.2026 - Current
Team Member
MidnightTreats
08.2024 - 01.2025
Team Member
South Block
05.2022 - 11.2022
Childcare Provider
Babysitting
12.2020 - 09.2021
Bachelor of Science - Nursing
Virginia Commonwealth University (VCU)
Advanced Diploma -
Washington-Liberty High School