Heidi Kin

- Review and render liability decisions on Inter-Company Arbitration cases through Arbitration Forums

- Review and respond to both NJM Presidential Complaints as well as NJ Department of Banking and Insurance complaints received

- Monitor team performance, ensuring compliance with corporate claims processes and procedures

- Handling of claims consistent with client and corporate policies, procedures, best practices and regulations

- Cultivate productive relationships with subordinates, colleagues, superiors, internal and external vendors to allow engagement and feedback

- Determine proper courses of action for claims processing

- Resolve escalated customer issues and boosted retention rates

- Distribution of information regarding procedural and/or compliance changes and monitoring to ensure proper implementation

- Development, coaching and evaluation of employee performances

- Conducted comprehensive interviews of witnesses and claimants to gather facts and information

- Investigated and assessed damage to property through review of estimate and photographs

- Verified insurance claims and determined the fair amount of settlement

- Examined claims forms and other records to determine insurance coverages

- Conducted thorough investigations to determine liability based on statements obtained, vehicle damages photographs, police reports and other pertinent information

- Reviewed and analyzed suspicious and potentially fraudulent insurance claims

- Answered questions posed by insureds, third-party claimants, internal and external customers

- Wrote contentions defending the company's position for Inter-Company arbitration

- Responsible for staff scheduling

- Appropriate ordering of supplies for general production and special events

- Menu Development

- Training of line cooks in preparation and presentation of menu items

- Accurate counts for inventory

- Write and convey employee performance evaluations

- Oversee day-to-day operations