Heidi Leonard
Huntsville,TX
Summary
Detail-oriented Administrative Professional with extensive experience in records management, data entry, and Excel-based tracking. Expertise in scheduling, confidential records management, and office support enhances workflow efficiency. Proven skills in problem-solving and conflict resolution contribute to maintaining accurate systems and handling sensitive information. Committed to delivering reliable support and cultivating positive relationships with clients and team members.
Overview
17
17
years of professional experience
Work History
Administrative Assistant III
TDCJ
Huntsville, Texas
06.2026 - Current
- Coordinated appointments, meetings, and calendar updates to ensure seamless daily office operations.
- Answered incoming phone calls and directed callers to appropriate staff and departments.
- Developed and maintained a tracking system for purchase orders and contracts awaiting approval from the budget office and the Executive Director's office using Excel.
- Oversaw utilization of State vehicles assigned to the department, including management of work orders and preparation of monthly reports.
Clerk
TDCJ
Huntsville, Texas
11.2024 - 06.2026
- Entered data into TDCJ tracking systems and updated confidential files.
- Answered phones and routed requests to TDCJ staff and visitors, enhancing communication flow.
- Assisted customers with inquiries and complaints professionally, resolving issues effectively.
- Communicated with customers and employees to answer questions or explain information.
- Answered multi-line telephone system in a courteous manner and routed calls to appropriate personnel.
- Assisted supervisors with scheduling, supply requests, and daily clerical support.
- Maintained accurate logs for TDCJ paperwork, inventory, and document flow.
- Verified accuracy of all paperwork prior to submission for processing.
- Organized and maintained filing systems for confidential documents.
- Utilized computer software to create reports, labels, and forms.
- Supported office clerical functions using word processing and other software, email, and office machines.
- Drafted and formatted memos, letters, emails, reports, and presentations for internal communication.
- Scanned documents into digital formats ensuring accuracy of content.
- Follow confidentiality rules to preserve data quality and reduce potential information compromise.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Prepared forms, and packets for graduating classes
- Entered data into computer systems accurately and efficiently.
Administrative Assistant
Huntsville ISD
Huntsville, Texas
09.2023 - 08.2024
- Scheduled meetings and coordinated calendar appointments for administrators.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Processed invoices for payment using accounting software applications.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Developed and maintained filing systems for confidential documents and records.
- Filed confidential records and maintained organized student and staff documents.
- Handled confidential documents in an organized fashion according to established protocol.
- Greeted visitors and provided general information about the company.
- Facilitated communication between different departments within the organization.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Processed mail, deliveries, and office supply requests for Huntsville ISD schools.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Prepared correspondence, forms, and reports for school office needs.
- Compiled data from various sources into organized reports for review by the management team.
- Proofread content for typo-free emails and documentation.
- Assisted with parent communication and routine campus administrative tasks.
- Scheduled appointments between clients and customers and internal staff members.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Oversaw database systems to ensure accurate storage and retrieval of customer contact information. containing customer contact information.
- Developed and maintained filing systems for confidential documents and records.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
Registrar
Huntsville ISD
Huntsville, Texas
04.2021 - 08.2023
- Managed student registration and enrollment records for Huntsville ISD campuses.
- Verified residency, immunization, and enrollment documents for compliance.
- Ensured compliance with all applicable laws, regulations, standards, and policies related to registrar activities.
- Processed applications for admission and maintained accurate records.
- Updated student information in district SIS systems and databases.
- Coordinated attendance data with counselors, teachers, and campus administrators.
- Reviewed documentation prior to entry into the system for accuracy.
- Collected, evaluated and stored documents securely in permanent records.
- Provided guidance to staff on day-to-day operations related to registrar functions.
- Supported parent inquiries regarding records, registration, and campus procedures.
Human Resources Specialist
TDCJ-ID
Huntsville, Texas
08.2020 - 02.2021
- Coordinated employee benefits enrollment, leave requests, and eligibility updates for TDCJ-ID, ensuring compliance and support for employee needs.
- Managed applicant tracking system to maintain accurate records of applicants and employees, supporting efficient HR operations.
- Provided guidance to TDCJ-ID staff on human resources policies and procedures.
- Created training materials for new hires and provided orientation sessions.
- Established and maintained trusted relationships across the organization, enhancing employee experience and facilitating communication.
- Prepared TDCJ-ID reports, correspondence, and compliance documentation for HR reviews.
- Maintained TDCJ-ID records systems, data accuracy, and secure personnel access.
- Safeguarded human resource information, maintaining employee confidence and protecting operations.
Program Specialist
TDCJ Parole Division
Huntsville, Texas
04.2010 - 03.2014
- Reviewed offender records and prepared release packets for parole consideration.
- Prepared reports and memos for TDCJ Parole Division leadership review.
- Provided technical support to staff members regarding the use of software programs related to the project.
Education
High School Diploma -
Pearland High School
Pearland, TX06-1989
Some College (No Degree) - Information Technology
Sam Houston State University
Huntsville, TXSkills
- Administrative support
- Records management
- Confidential records
- Data entry
- Database entry
- Report preparation
- Spreadsheet management
- Microsoft Excel
- Office systems
- Typing speed 70 wpm
- Attention to detail
- Time management
- Onboarding support
- Microsoft
Timeline
Administrative Assistant III
TDCJ
06.2026 - Current
Clerk
TDCJ
11.2024 - 06.2026
Administrative Assistant
Huntsville ISD
09.2023 - 08.2024
Registrar
Huntsville ISD
04.2021 - 08.2023
Human Resources Specialist
TDCJ-ID
08.2020 - 02.2021
Program Specialist
TDCJ Parole Division
04.2010 - 03.2014
High School Diploma -
Pearland High School
Some College (No Degree) - Information Technology
Sam Houston State University