Heidi Ludwig Handt

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors.
• Scheduled appointments both in person and on the phone.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Maintained appropriate inventory of tanning and cleaning products. Informed the Supervisor of low product inventory as necessary.
• Kept both the tanning beds and rooms clean for customers following proper cleaning protocol.
• Helped clients determine which lotion/tanning system was most appropriate for them.
• Collected payments, processed transactions and updated relevant records.

I worked in the laboratory at Fairview University of Minnesota Hospital as a Technical Specialist in the Drug Analysis Laboratory.

My main responsibilities were maintaining all of the QC and maintenance records for all of the Special Chemistry Labs. This also included method development utilizing Mass Spectrometry. Additionally, I was responsible for writing all SOP's for new testing as well as validation reports.

Duties also included training new laboratory staff, troubleshooting lab instrumentation, maintaining laboratory inventory as well as acting as a liaison between lab staff and other medical staff.

When my direct supervisor was not present, I took on her role and dealt with HR issues, scheduling issues as well as daily issues regarding staff.