Heidi Macy
Cedar City,UT
Summary
Hospitality Professional experienced in guest relations and conflict resolution. Enhanced customer satisfaction through effective communication and problem-solving while managing multiple tasks and cash handling efficiently. Focused on leveraging transferrable skills to contribute positively in a team-oriented environment.
Overview
3
3
years of professional experience
Work History
Front Desk Concierge
Mountain View Lodge
Parowan, UT
06.2026 - Current
- Welcomed guests and provided information about lodge amenities and local attractions.
- Assisted with guest check-in and check-out processes, ensuring smooth operations.
- Coordinated room bookings and managed reservation systems efficiently.
- Assisted guests with reservations, modifications, and cancellations in a courteous and professional manner.
- Handled guest inquiries and resolved issues to enhance overall satisfaction.
- Handled guest complaints promptly, ensuring swift resolution and fostering positive relationships with customers.
- Processed payments and maintained accurate financial records during transactions.
- Maintained cleanliness and organization of front desk area for optimal guest experience.
Warehouse Packer
American Packaging
Cedar City, UT
09.2025 - 06.2026
- Packed and labeled products accurately for efficient order fulfillment.
- Packed, weighed and shipped items per customer specifications.
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Operated warehouse equipment safely to enhance productivity.
- Followed safety protocols consistently to minimize workplace hazards.
- Maintained cleanliness and organization in packing area to ensure safety compliance.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Adapted quickly to changes in order volume and packing requirements.
- Assisted in inventory management by tracking stock levels effectively.
Behavior Technician
Hope Rising
Hurricane, UT
09.2024 - 09.2025
- Implemented individualized behavior intervention plans to support client development.
- Assisted with data collection and analysis to track client progress effectively.
- Collaborated with interdisciplinary teams to ensure comprehensive care for clients.
- Developed positive relationships with clients to foster trust and cooperation.
- Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
- Worked as part of a collaborative team to address changing needs of children and families.
- Trained new staff on behavioral techniques and company policies.
- Treated clients and families with respect and dignity.
- Monitored patient blood pressure to ensure health stability. and pulse rate, reporting findings in health charts.
Packer
Deseret Laboratories
Bloomington Ut
04.2023 - 08.2024
- Operated packaging machinery to ensure efficient product handling and output consistency.
- Conducted quality inspections to guarantee adherence to safety and packaging standards.
- Trained new team members on packing procedures and equipment usage.
- Streamlined workflow processes, reducing downtime during packaging operations.
- Ensured timely completion of orders through effective time management and multitasking skills.
- Monitored inventory levels and coordinated with supply chain for timely replenishment.
- Complied with safety, health, and environmental regulations as prescribed by law.
- Inspected items to identify discrepancies and damages and reported to supervisor.
Education
High School Diploma -
Cedar High School
Cedar City, UTNo Degree -
Southwest Applied Technology
Cedar City UTSkills
- Concierge services
- Guest relations
- Customer service
- Dispute resolution
- Dispute management
- Front desk support
- Travel arrangements
- Payment processing
- Administrative tasks
- Multitasking ability
- Microsoft office
- Facility management
- Package delivery
- Effective communication
- Listening skills
- Problem-solving skills
- Team player attitude
Timeline
Front Desk Concierge
Mountain View Lodge
06.2026 - Current
Warehouse Packer
American Packaging
09.2025 - 06.2026
Behavior Technician
Hope Rising
09.2024 - 09.2025
Packer
Deseret Laboratories
04.2023 - 08.2024
High School Diploma -
Cedar High School
No Degree -
Southwest Applied Technology