Heidi Maggard
Las Vegas,NV
Summary
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Reliable Shift Leader with 3 years in customer service industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Shift Leader
Starbucks
Las Vegas, NV
09.2022 - Current
- Meeting store standards and store operations
- Customer satisfaction and experience, leading a team and ability to do inventory and time management during store operations
Certified Trainer
Raising Cane's
Las Vegas, NV
09.2021 - 09.2024
- Implemented training initiatives that improved staff efficiency and knowledge retention.
- Enhanced onboarding processes, ensuring new hires quickly adapted to company culture and expectations.
- Collaborated with management to align training objectives with organizational goals and values.
- Utilized various instructional techniques to accommodate diverse learning styles among team members.
Hostess
Olive Garden
Las Vegas, NV
07.2021 - 08.2022
- Addressed guest inquiries and concerns promptly, fostering a welcoming atmosphere.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Prep/Line Cook
Cafe Rio Mexican Grill
Las Vegas, NV
05.2020 - 06.2022
- Consistently received high ratings on trainer evaluations, reflecting a strong commitment to excellence in education and professional development.
- Maintained organization of documents, materials, and equipment.
- Increased trainee performance by implementing practical, hands-on activities during training sessions.
Volunteer
01.2014 - 12.2016
- Spent a large percentage of the me preparing meals, specifically boxed lunches, for families and other individuals
Education
RMA -
Medical Milan Institute
Las Vegas, NVHigh School Diploma -
Ed W Clark High School
Las Vegas, NVSkills
- Data Entry
- Risk management
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Documentation and reporting
- Policy administration
- Financial records oversight
- Retail Sales Experience
- Managing inventory stock
- Staff management
Otherusefulskills
Quick process implementation, consistency in having materials prepared, organization, written and vocal communication, and time management.
Languages
Spanish
English
Timeline
Shift Leader
Starbucks
09.2022 - Current
Certified Trainer
Raising Cane's
09.2021 - 09.2024
Hostess
Olive Garden
07.2021 - 08.2022
Prep/Line Cook
Cafe Rio Mexican Grill
05.2020 - 06.2022
Volunteer
01.2014 - 12.2016
High School Diploma -
Ed W Clark High School
RMA -
Medical Milan Institute